Job Title: Help Desk / Technology Assistant

Reports To: Director of Technology

SUMMARY

The Help Desk / Technology Assistant, under the support and direction of the Director of Technology, assists all constituencies with regards to the operation and utilization of technology and electronic equipment, and provides support to the Technology Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The responsibilities of the Help Desk / Technology Assistant include, but are not limited to the list below:

• Help desk and desktop support, supporting users at all levels (teachers, students, staff)

• Managing, monitoring and clearing help desk requests utilizing ticketing system (Spiceworks)

• Strong knowledge of Google Workspace for Education

• Printer/copier configuration, troubleshooting

• Imaging and deployment of images to new or refreshed computers

• Assist with inventory of technology and electronic equipment

• Assist with cleaning, updating, and reconfiguring of student Chromebooks

• Assist with set-up and tear-down of technology and electronic equipment for teaching and presentation purposes

• Assist with set-up and troubleshooting of emerging technologies (3D printers, laser cutters, AR/VR, etc.)

• Assist with troubleshooting of interactive whiteboards (SMART)

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required for this position.

• Exceptional customer service orientation

• Strong communication skills with users of all ages/skill levels/etc. (main user base is teachers and students who may not have any technical knowledge)

• Ability to think out of the box, troubleshoot, and resolve/know when to escalate

• Ability to multitask

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Able to work calmly in urgent situations

• Highly self-motivated and directed

• Proven analytical and problem-solving abilities

• Experience working in a team-oriented, collaborative environment.

• Strong documentation skills

• Knowledge of Mac, Chromebook, iPad, OS X, SMART Technologies

The Wesley School is an equal opportunity employer committed to providing a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, disability, national origin, gender identity, sexual orientation, marital status, ancestry, religion, and genetic information. Candidates of color and candidates from other groups traditionally underrepresented in independent schools are encouraged to apply. All Wesley employees must be fully vaccinated unless they qualify for an accommodation due to a disability or sincerely-held religious beliefs.