Help Desk/Technical Support Specialist
Job Level
All positions
Post Date
03/26/2017
Job Category
Entry-level position, Technician, Specialist / Associate
Sector
Job Status
Areas of Responsibility
As a part of the Graland Information Services team, the help desk/technical support specialist will assist other technology staff as needed in supporting and maintaining faculty, staff, and student devices, software, and networks. This work will include installation, upgrade and repair of all technology-related equipment as directed. The specialist will provide assistance in identifying and resolving problems in classrooms, computer labs, and administrative offices. Occasional after hours work may be required.
Reports to: Director of Innovative Learning
Status: Full-time, exempt
About Graland
Graland Country Day School is an independent school in Denver that serves students in preschool, kindergarten, elementary, and middle school. Founded in 1924, Graland incorporates a rich, experiential learning approach in a traditional classroom setting, emphasizing the development of globally and socially conscious leaders who excel academically. Our current enrollment totals 700, and we have 92 faculty members, 68 percent of whom have advanced degrees.
For more than 90 years, Graland has delivered an intellectually robust, character-based educational experience derived from current research about how children learn. While the world has changed since our founding, one concept has been a constant: Graland is faithful to the enduring aspects of its mission while seeking new ways to promote character and intellectual excellence.
At Graland we believe, “A great school never sits still,” and we are constantly looking for ways to improve our program and keep it relevant for the next generation of students. Guided by our mission, values, and strategic plan, we go to extraordinary lengths to give children the best education possible.
Graland’s faculty and staff enjoy a collaborative, supportive environment where each member is encouraged to be a lifelong learner. Professional development, onsite childcare, a desirable location in the heart of Denver and other benefits make Graland a dynamic, inclusive and innovative workplace.
Our Mission
Achieve intellectual excellence,
build strong character,
enrich learning through the arts and athletics,
and prepare our students to be
engaged citizens and thoughtful leaders.
Ascende Omnem Montem
Climb Every Mountain
Job Responsibilities
- Manage and resolve tier 1 help desk inquiries from entire school community via help desk, phone and ticket management system in a timely manner.
- Assist in provisioning user accounts, phones, computers, and other devices for new employees.
- Assist in supporting A/V equipment in conference rooms and other venues.
- Maintain current inventory of all information technology assets schoolwide on an ongoing basis.
- Assist in maintaining technical facilities and offices.
- Be a collaborative and supportive member of the Graland Community who...
○ Models caring, respect, patience, and appreciation of differences
○ Provides a safe environment for students
○ Upholds school, employee and family confidentiality
○ Represents school in position and in community – understands voice of school
○ Participates in effective communication that is responsible, descriptive, and nonjudgmental
○ Adheres to all school policies and procedures
○ Likes to work with people and create solutions
Qualifications:
- Strong customer service and troubleshooting skills
- Ability to communicate technical information, both verbal and written, to a wide range of end-users including children of various ages
- Ability to work individually and within a team
- Ability to learn new systems and technology
- Proficient in Mac OS X, iOS, Google Apps, and Windows
- Familiarity with Active Directory and Exchange 2010-2016
- Familiarity with Apple Remote Desktop
- Strong knowledge of Apple desktop, laptop, iPad and iPhone devices, Microsoft Office for Mac 2011+, and Apple iWork applications
- Working knowledge of Client connectivity - Ethernet, wireless, DNS, DHCP
- Independent ability to research technical problems and solutions
- Working knowledge of file servers and permissions
- Occasionally lift up to 60 lbs for equipment installation
- 2+ years experience working in a Windows/Mac environment
- Must be able to pass a background check
Preferred Experience:
- Apple ACMT and OS X certifications
- Maintaining enterprise class printers
- Cisco wired/wireless networking equipment and phone systems
- SolarWinds WebHelpDesk
- Knowledge of Adobe Creative Suite
- Terminal / shell
- Working knowledge of VMWare products and a virtual server environment
How to Apply
Qualified applicants should send a cover letter, resume and salary requirements to syoung@graland.org. All applications are to be submitted electronically.
Graland Country Day School is an Equal Opportunity Employer.
It is the policy of Graland Country Day School to comply fully with all laws barring discrimination against employees, or applicants, for employment because of race, color, religion, sex, age, national origin, ancestry, sexual orientation, military discharge status or physical or mental handicap, or status as a disabled veteran or Vietnam-era veteran. This policy applies to recruiting, hiring, placement, promotion, discipline, demotion, rates of pay or other compensation, employee benefits, tuition assistance programs and termination of employment.