Housing Technology Manager
Reporting to the Assistant Director for Housing Technology, the Housing Technology Manager is responsible for providing and overseeing computing support for on-campus students and Housing & Residence Life staff. The Housing Technology Manager directly supervises the housing technology student technicians and assistants who provide tier one support for students and staff.
Responsibilities:
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Manage selection, training and supervision of Housing Technology Technicians, Housing Technology Assistants, and Summer Housing Technology Technicians. Supervise and lead staff, present and promote technical training opportunities; and provide coaching and guidance as needed.
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Perform a wide range of system administration duties on systems and network as necessary for their proper functioning. Evaluate, test, and deploy all software and hardware upgrades to the systems infrastructure. Install and configure systems software, tools and utilities. Escalate and resolve reported issues and problems that are reported by students.
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Develop and implement policies for server administration and access in consultation with the Assistant Director. Review security policies and procedures for all servers. Manage user accounts on all systems and in cooperation with IT Services.
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Coordinate regular and on-demand system upgrades, backups and recoveries. Collect and review system data for capacity and planning purposes. Assist in developing, implementing, testing and maintaining server level disaster recovery plans in cooperation with IT Services.
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Monitor all servers, applications, network and services using combination of tools to ensure high availability and adherence to service level expectations.
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Provide and manage end-user hardware/software support to departmental staff and users. Manage and prioritize multiple projects and processes.
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Provide emergency on-call and on-site support, including some nights and weekends. Liaison with IT Services and deal directly with vendors.
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Maintain up-to-date knowledge of emerging IT systems, tools and technologies. Research, evaluate and recommend system technologies to support enterprise requirements. Maintain and create technical and user documentation.
Competencies:
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Drive Discovery & Innovation
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Foster Partnership & Collaboration
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Lead Performance & Flawless Execution
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Communicate Effectively & With Influence
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Effectively Manage Performance
Additional Requirements
Education, Experience and Certifications:
Education:
- Bachelor’s degree or higher in a computer science or related field required
Experience:
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Experience with system administration and user support
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Experience with supervising in a technical environment, including hiring, evaluating and communicating with student and professional staff
Technical Knowledge or Skills:
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Expertise in managing and troubleshooting basic hardware compatibility issues, networking problems, and operating system problems, particularly within the Windows and Apple operating systems
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Expertise with application support, including Microsoft Office Suite (Word, Excel and Outlook) & Adobe Creative Suite
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Experience managing networked servers and workstations with knowledge of TCP/IP network services, systems utilities, hardware installation, and OS installation, including Microsoft Windows Server and Linux systems (Arch & Debian preferred)
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General programming/scripting experience (Golang, Javascript, Python & C) for system administration, web design, and other administrative functions is preferred
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Project management and customer service experience is highly preferred
Required Documents:
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Resume
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Cover Letter
(NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.)
Benefit Eligibility
Yes
Pay Frequency
Monthly
Pay Range
Depends on Qualification
Scheduled Weekly Hours
37.5
Union
Non-Union
Job is Exempt?
Yes
Drug Test Required?
No
Does this position require incumbent to operate a vehicle on the job?
Yes
Health Screen Required?
No