Information Services Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
Sector
  • Information Technology
Job Status
Areas of Responsibility
  • Services / Service Management
Job Summary

Accept, prioritize, identify, verify, image and index in a timely and accurate manner all student documents received through external and internal mail for all Enrollment Management departments using University Admission, Records and Financial Aid guidelines.

Minimum Education and Experience

High school diploma or equivalent and three years of work experience.

Preferred Education and Experience

Associate’s degree and three years of work experience.

Essential Duties and Responsibilities
  • Accept, sort, prioritize, identify, verify authenticity of, and batch all prospective and current student documents, including but not limited to applications, transcripts, and international certificates, received for all Enrollment Management departments, which includes Records, Financial Aid, and Enrollment Services.

  • Image and index all documents, ensuring documents are readable in OnBase, by operating scanning equipment and identifying visually that information is being accurately scanned.

  • Process electronic documents in several OnBase workflow queues.

  • Participate in various training opportunities to stay current and improve knowledge base of various platforms and policies affecting document processing. 

  • Attend required meetings and participate in UTD Enrollment Management events as assigned, which may require traveling on and off campus on foot or by own transportation. 

  • Ensure a high level of integrity and ethical behavior in dealing with confidential information. 

  • Position may require overtime work during certain peak times of the year upon request, which may include evenings, weekends, and/or holidays.

Physical Activities  
Working Conditions  
Additional Information

Position requires:

  • Demonstrated history of integrity and ethical behavior in working with confidential and sensitive information

  • Willingness and ability to work required overtime hours, including evenings, weekends, and holidays, during peak periods throughout the year

  • Proficiency in MicroSoft Office suite with ability to learn new software systems

  • Attention to detail and accuracy

  • Ability to prioritize information in a timely manner and multi-task

  • Strong communication and active listening skills with the ability to receive and follow directions and work effectively as part of a team

  • Proactive approach to identifying potential issues and problems

Special Instructions Summary  
Important Message

1) The University of Texas at Dallas is an equal opportunity/affirmative action employer (M/F/D/V).

2) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.