Information Services Specialist

Description:

Gideon Hausner Jewish Day School seeks a full-time Information Services Specialist in the IT department.

The Information Services Specialist will work with the team members to plan, direct, design, coordinate and administer network systems and subsystems including all servers and network hardware and related data. The person will also take care of laptops, printers, phones, mobile devices, AV equipment, other technology and assist students and faculty with utilizing technology. This includes installing, diagnosing, repairing, maintaining, and upgrading all computer and mobile device hardware and equipment to ensure optimal performance. The Specialist will also troubleshoot, research, document, track, monitor, and resolve technical problems (in person, virtually, by telephone, or by email) in a timely and accurate fashion. In addition, with some part of teaching being remote, the person will help with troubleshooting any
Zoom/remote distance issues. The ideal candidate will have excellent communication and collaborative skills, be
self-motivated, flexible, and proactive; make decisions on the go; and have the ability to work well with both adults and students with sensitivity to the various needs and abilities of users.

Essential Functions

• Provide Tier I and II technical support for all faculty, staff, and student devices, peripherals, phones, and software

• Provide connectivity support for all student computers, peripherals, mobile devices, phones, and software authorized for use on campus

• Manage Mobile Device Management (MDM) systems for iOS and/or macOS devices and Chromebooks

• Maintain and track hardware and software inventory for assigned equipment types

• Assist with audio/visual support for all end users

• Train school faculty and staff on application/system administration functions

• Develop and maintain application/system documentation

• Provide support and training for distance teaching and learning

• Perform other duties and provide backup support as needed

Responsibilities/Duties

• Perform onsite analysis, diagnosis, and resolution of desktop problems for faculty, staff, and labs, and recommend and implement corrective solutions, including offsite repair for

  • remote users as needed

• Provide support tasks for campus technology equipment including AV equipment and security systems

• Install, configure, test, maintain, monitor, and troubleshoot faculty, staff, and student devices, peripherals, and related hardware and software in order to deliver optimal service levels

• Receive and respond to incoming calls, work orders, instant messages and/or e-mails regarding end-user problems

• Maintain and monitor service desk system to record, update, escalate, and close trouble tickets in a timely manner

• Install, upgrade, support and troubleshoot Windows, Mac OS, Chromebooks and any other authorized desktop applications

• Collaborate with system/network administrator(s) to ensure efficient operation of the company’s desktop computing environment

• Work with vendor support contacts to resolve technical issues within the desktop environment.

• Provide other technical services as necessary for the successful completion of projects

• Maintain adequate knowledge of operating systems and application software used to provide a high level of support.

• Perform onsite analysis, diagnosis, and resolution of network connectivity problems for approved student devices and recommend and implement corrective solutions as needed

• Manage and maintain configuration, app/software updates for all school devices

• Create and maintain asset information for all end-user tablets and mobile devices

• Work on AV hardware installation, testing, maintenance, training, and support for projectors, speakers, media players, etc.

• Provide technical training to end users as requested or needed

• Prepare and maintain system documentation

• Perform additional responsibilities and duties as may be assigned

Education And/or Experience

• Position requires a Bachelor’s degree in a computer-related field.

• 3-5 years relevant work experience preferred

• CompTia A+, Network + or MCP certification preferred

• Experience working in a school environment is a plus

Skills and Knowledge

• Strong verbal & written communication skills

• Organizational skills

• Technical knowledge of networks, computers and tablets, including Microsoft Windows, macOS, iOS platforms and Chromebooks.

• Desktop support experience with outstanding customer service skills

• Experienced with Mobile Device Management (MDM) systems including configuration and maintenance skills

• Conceptual and hands-on experience with the following:

  • Printer installation and maintenance

• Computer and tablet lifecycle, from deployment to decommissioning Audio visual systems, such as projectors, speakers, etc.

•  Data cabling systems

• G Suite

• Demonstrated ability to work collaboratively with diverse populations, including students, parents, and faculty.

• Flexibility to work occasionally long hours, including occasional weekends and evenings as needed

• Added benefit if the candidate has knowledge or can troubleshoot 3D printers, laser cutters, and other makerspace-related equipment

This is a full-time, year-round, salaried, position, with the following benefits: Medical, Dental, Vision, 403b Retirement Plan, Long- and Short-term disability, Voluntary Life/Accident
Insurance, Work-life balance employee assistance program (EAP), pre-tax payroll deduction also available for Commuter Checks and Flexible Spending Account.

To learn more about our school, please go to www.hausner.com

Gideon Hausner Jewish Day School is an Equal Opportunity Employer. We are committed to an inclusive, welcoming community, where all are accepted and are treated with respect.
Hausner does not unlawfully discriminate in employment opportunities or practices on the basis of age, race, color, gender, sexual orientation, gender identity, disability, religion,
veteran status, national or ethnic origin, or any other basis prohibited by applicable law.