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Information Systems Training Specialist

Georgia State University, GA
Job Level
Entry-level position
Post Date
03/17/2018
Job Category
Specialist / Associate
Sector
  • Instructional Technology
Job Status
Areas of Responsibility
  • Training
Link to Job Posting
Georgia State University, an enterprising public research university in Atlanta, is a national leader in graduating students from diverse backgrounds. The university provides its world-class faculty and more than 50,000 students with unsurpassed connections to the opportunities available in one of the 21st century’s great global cities. Georgia State offers a challenging academic environment that emphasizes research and practical experience across the curriculum and has more than 50 nationally and internationally ranked programs. 
 
While, Atlanta is integral to Georgia State’s educational experience, Atlanta’s quality of life helps Georgia State attract top-notch faculty, staff and administrators by contributing to the economies of Atlanta and the South. With more than 190,000 alumni worldwide, Georgia State’s commitment to student success and being a vital part of the vibrant arts and entertainment community of downtown Atlanta is where the city life meets campus life. Working at Georgia State is where you should be!!! 

 

Description: 

Information Systems Training Specialist, Lead

Georgia State University Foundation

The Information Systems Training Specialist receives and logs incoming request for assistance, provides the first level of support for all areas campus-wide and serves as the client-advocate by following up on request and problem reports to ensure satisfactory completion form the perspective of the end-user.  This position maintains a strong focus on providing exceptional customer service as well as developing and conducting technical training.  

 

TRAINING: Create, develop, and implement training programs and curricula for the two GSU Foundation systems: Financial Edge – nearly 300 users; Raiser Edge – nearly 100 users.  End users include student groups, support staff, directors, and AVPs & VPs from various colleges and administrative departments. In addition to Basic and Intermediate level training, there are also sessions to assist supervisors, other trainers and IT support staff, to plan for ad hoc issues such as new upgrades and consolidations.

DOCUMENTATION AND COMMUNICATIONS:  Responsible for writing, editing, and testing user documentation.  Prepare global communications for end-user groups for important announcements such as upgrades or new training initiatives.

 

DATABASE ADMINISTRATION AND SECURITY: Process all new user account requests, including setups and security role assignments.  Create and maintain security roles as necessary as determined by user staff position and responsibility.  Run yearly user audits to ensure consistency and accuracy in maintaining active database user accounts.

 

 Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor.  

Qualifications: Bachelors degree and three years of related experience; or a combination of education and related experience.

College/Business Unit: Development 

Department: GSU Foundation 
Location: Atlanta Campus 
Shift: 8:30am - 5:15pm 
Salary: $48,695 - $65,000 
Pay Grade: 18 
FLSA Status: Exempt 
Job Type: Full Time (Benefits Eligible) 

Job Posting: 03/12/18, 1:11:36 PM 

Closing Date: 03/26/18, 8:59:00 PM 

 

Preferred Hiring Qualifications: 

Bachelor's degree in Computer Science/Technology or related field AND four (4) years directly related to information technology services experience.

Additional Preferred Qualifications: 
  • Advanced knowledge of Raisers Edge and Financial Edge is a must.
  • Strong ability to communicate effectively and clearly with both technical and non-technical individuals (helpdesk customer service skill set a plus). 
  • Skilled at training other individuals. 
  • Ability to speak in front of large groups.
  • Advanced Ability to document and/or teach processes and procedures.
  • Skilled at giving presentations.
  • Advanced Technical Writing Skills.
  • Knowledge of Microsoft Office Suite.
  • Knowledge of workstation operating systems.

 

Special Instructions: 

An application and resume are required for consideration.

Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. 
 
Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.