Information Technology Analyst

Under the general supervision of the Vice Provost for Information Resources, the IT Analyst, carries out the day-to-day implementation and functional administration of designated enterprise application(s); consult with, assist, and support campus process owners and technical teams in the implementation, operation, and improvement of the services, processes and tools of the systems responsible for. Additional responsibilities will include both business analysis and project oversight services for campus departments outside of Information Resources.

KNOWLEDGE:
Incumbent must possess:

• Thorough knowledge of:

  • Standard project oversight functions and processes.

  • Business analysis and needs assessment tools and techniques.

  • Common business software packages (i.e. MS Office) and web browsers (i.e. Internet Explorer, Chrome, Safari, Firefox) on multiple platforms including mobile.

• Working knowledge of:

  • Standard IT service oversight process frameworks, such as ITIL.

  • Project oversight tracking and reporting tools, including Excel, MS Project (or equivalent), PowerPoint, Gantt charts, Critical Path charts.

  • Training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation.

  • Information security policies and technologies.

• General knowledge of:

  • System integration strategies and techniques.

  • System utilities, features, installation and maintenance procedures, and general operation.

• Basic knowledge of:

  • Data and file structures, database systems and related utilities, operating systems, and communication interface programs.

  • Data administration principles and techniques.

SKILLS: 
Incumbent must possess:

• Excellent written and verbal skills and the demonstrated competence to effectively present information in either format.

• Excellent organizational skills with attention to detail.

• Strong customer service and general user consulting skills.

• Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.

• Demonstrated skills to oversee projects and successfully accomplish tasks assigned.

• Consultative skills to assess user needs and provide appropriate support.

ABILITIES:
Incumbent must have the ability to:

• Effectively plan and oversee medium to large scale projects and initiatives involving a wide spectrum of stakeholders, including process owners and technical staff.

• Independently manage busy workload, multiple priorities and projects with frequent interruptions and schedule changes

• Successfully analyze and organize complex processes.

• Interpret and implement policies and procedures established by others.

• Analyze needs and document requirements in an effective manner.

• Adhere to all laws, university policies, and procedures.

• Analyze problems and propose and develop innovative solutions.

• Establish and oversee project timelines and milestones.

• Effectively work and communicate with others in a collaborative environment as well as work independently

• Work well with diverse groups of campus faculty, staff, and management.

• Define problems, collect data, establish facts, and draw valid conclusions.

• Collect, appropriately manipulate, and clearly present metrics.

• Facilitate and mediate complex processes and issues between project staff, management and stakeholders.

• Provide excellent customer support.

• Train others in various settings (one-on-one, groups, telephone, etc.) and ability to lead workshops.

• Create clear documentation.

• Adjust to change (e.g., work environment, technology, responsibilities adjustment)

• Perform assigned duties.

Requires the equivalent to a bachelor’s degree in information technology, business/MIS, computer science, educational technology, communications or or related fields; or similar certified coursework in applicable fields of study.
AND
Two years of full-time experience performing related IT process or project management, IT service management, IT application management, and/or IT customer support.

N/A

Preference may be given to applicants with the following as it may be considered a specialized skill:

• Project Management (PMP, CAPM, etc.) certification
• ITIL Certification

• A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. This considered a sensitive position. Current CSU, Chico employees are subject to a background check (including a criminal record check) if voluntarily moving into a sensitive position, regardless of any background checks previously conducted. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates.

• This position is considered a decentralized (federated) IT service provider, as such incumbent is required to adhere to campus policies, standards, and procedures related to information technology support, information security, change control, desktop, server and application standards, accessibility standards, applications and web development standards, vendor access requirements, training , and more. Incumbent is expected to become familiar with and support campus compliance efforts for respective area.

PHYSICAL REQUIREMENTS:
Incumbent/applicant will need to be able to perform the essential job functions (duties) of this position with or without reasonable accommodation. This position alternates between remaining in a stationary position operating a personal computer for long periods of time and frequently moving about inside the office; requires the need to regularly position self to lift, move, install and maintain computer and network equipment, e.g. crouching and crawling under workstations, and ascending and descending ladders; work may be performed in confined spaces and above ceilings. Requires the need to travel across campus to other office buildings. Good balance, agility, ability to distinguish color, and occasional lifting up to 35 lbs. is also required.

WORK ENVIRONMENT:
Work is performed in a typical office environment operating standard office equipment.

This position qualifies for benefits including tuition fee waiver (if eligible).

CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). Eligibility for standard CSU benefits is based on an appointment of half-time or more for a period exceeding six months. Employees appointed less than half-time or less than six months are not eligible for standard CSU benefits but do receive prorated sick leave and vacation.

Eligibility for Affordable Care Act (ACA) benefits is based on an appointment of at least three-quarter time, hired to work a minimum of 130 hours per month over the course of the appointment or works an average of 130 hours or more per month during the measurement period. The ACA guidelines provide for health coverage or FlexCash only. ACA does not provide dental or vision plan coverage.

Detailed information is available at http://www.csuchico.edu/pa/chico-facts.shtml. As a university that educates students of various ethnic and cultural backgrounds, we value a diverse faculty and staff. CSU, Chico welcomes applicants who are knowledgeable about and interested in working within a cross-cultural learning environment. We also welcome those who share a passion and commitment to the University’s 6th Strategic Priority that focuses on sustainability, stewardship, and the environment – see http://www.csuchico.edu/sustainability/index.shtml.

California State University, Chico is committed to achieving excellence through diversity in the classroom and the workplace. It strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students, faculty, and staff.

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.