Information Technology Associate
Information Technology Associate position requires that you exercise professional judgment while working closely with the faculty, administration, staff, and students to resolve and repair technical/computer related problems on and for the school campus. This position reports directly to the IT Director
● Excellent social skills working in a school complex environment
● Ability to complete both tasks and long-term projects according to a timeline
● Assess malfunctions of computer and mobile devices and network hardware, software applications or electronic equipment for the purpose of identifying repair and replacement needs
● Manage and maintain network equipment for the purpose of maintaining overall site operations:
➔ Network: internet, email, web and print servers, routers, security, wireless access points, etc.
➔ Network users: computers, printers, modems, cabling, servers, routers, hubs, etc., wireless connectivity
● Configure school server, peripheral and shared devices (e.g. printers, multimedia components, scanners, etc.) for the purpose of ensuring operational use of computer and iPad applications
● Install computer and iPad hardware, peripherals, and application software for the purpose of maintaining overall site operations (classrooms, library, Fab lab, etc.)
● Maintain manual and electronic documents, files and records (e.g. preventive maintenance, purchases, inspections, repair logs, etc.) for the purpose of documenting activities, conveying information and/or providing an up-to-date reference and audit trail
● Understand and consistently research new technologies and anticipates how the school can use them to enhance/replace hardware and software.
● Assist users for the purpose of troubleshooting and/or resolving workstation/mobile devices issues
● Maintain the technological infrastructure (computers, tablets, etc.) to support the needs of the school
● Train school site staff on instructional technology support that maximizes their capabilities
● Setup of Audio and Visual equipment for school events
Job Requirements & Necessary Attributes
The usual and customary methods of performing job functions occasionally requires physical demands, such as heavy lifting up to 50 lbs.
Responsibilities include: Working independently and with IT Director, following standardized practices and methods; leading, guiding, and coordinating with others
The ideal candidate will have B.S. Degree and/or A.A. in Informational Technology with experience in the following areas desired:
• Working in a mixed Windows & Apple Environment
• Imaging laptops with clean install of Apple OS, customizing the installation, creating an
image, post-image tasks, and restoring image on laptops
• Understanding of basic networking, wifi, dns, dhcp,
• Intermediate knowledge of Microsoft Active Directory including managing files, folders,
permissions, accounts, etc.
• Experience with SMART Board hardware and software, or the like
• Working with Meraki Mobile Device Management Systems
• Experience with Computrace, ERB, other online applications/subscriptions
• Proficient in both Microsoft & Apple Word Processing, Presentation, and Spreadsheet
Software
• Familiar with website maintenance
• Experience with Google Suite (Gmail, Calendar, Drive)
• Knowledgeable with Blackbaud/Whipplehill
Experience: Schedule: Salary Scale:
2 or 3 years in the field
8am & 5pm M-F
Based on experience and certifications
All interested applicants, please email résumé to:
jreyes@pilgrim-school.org