Information Technology Associate

Information Technology Associate position requires that you exercise professional judgment while working closely with the faculty, administration, staff, and students to resolve and repair technical/computer related problems on and for the school campus. This position reports directly to the IT Director

Essential Functions:

• Excellent social skills working in a school complex environment

• Ability to complete both tasks and long-term projects according to a timeline

• Assess malfunctions of computer and mobile devices and network hardware, software applications or electronic equipment for the purpose of identifying repair and replacement needs

• Manage and maintain network equipment for the purpose of maintaining overall site operations:

  • Network: internet, email, web and print servers, routers, security, wireless access points, etc.

  • Network users: computers, printers, modems, cabling, servers, routers, hubs, etc., wireless connectivity

• Configure school server, peripheral and shared devices (e.g. printers, multimedia components, scanners, etc.) for the purpose of ensuring operational use of computer and iPad applications

• Install computer and iPad hardware, peripherals, and application software for the purpose of maintaining overall site operations (classrooms, library, Fab lab, etc.)

• Maintain manual and electronic documents, files and records (e.g. preventive maintenance, purchases, inspections, repair logs, etc.) for the purpose of documenting activities, conveying information and/or providing an up-to-date reference and audit trail

• Understand and consistently research new technologies and anticipates how the school can use them to enhance/replace hardware and software.

• Assist users for the purpose of troubleshooting and/or resolving workstation/mobile devices issues

• Maintain the technological infrastructure (computers, tablets, etc.) to support the needs of the school

• Train school site staff on instructional technology support that maximizes their capabilities

• Setup of Audio and Visual equipment for school events

Job Requirements & Necessary Attributes

The usual and customary methods of performing job functions occasionally requires physical demands, such as heavy lifting up to 50 lbs.

Responsibilities include: Working independently and with IT Director, following standardized practices and methods; leading, guiding, and coordinating with others

The ideal candidate will have B.S. Degree and/or A.A. in Informational Technology with experience in the following areas desired:

• Working in a mixed Windows & Apple Environment

• Understanding of basic networking, wifi, dns, dhcp,

• Intermediate knowledge of Microsoft Active Directory including managing files, folders, permissions, accounts, etc.

• Experience with SMART Board hardware and software, or the like

• Working with Jamf Mobile Device Management Systems

• Experience with Computrace, online applications/subscriptions

• Proficient in both Microsoft, Apple, GSuite Word Processing, Presentation, and Spreadsheet Software

• Experience with Google Suite (Gmail, Calendar, Drive)

• Knowledgeable with Blackbaud/Whipplehill

Experience: 2 or 3 years in the field
Schedule: 8am & 5pm M-F
Salary Scale: Based on experience and certifications

All interested applicants, please email résumé to:

Jose Reyes 
jreyes@pilgrim-school.org