Information Technology Associate Director

The Associate Director of CRM Operations will be at the center of NIU’s recruiting activities fulfilling the needs of all undergraduate, graduate and adult learner CRM-based recruiting activities. This position will be responsible for overseeing operations of the CRM system, Hobsons Connect. Hobsons is the software foundation behind a massive automated recruiting effort that sends relevant NIU and program-specific information to hundreds of thousands of prospective students every semester using communication plans that intelligently respond to prospective student interests and dynamically change messaging as the prospect moves through admission stages.

The Associate Director of CRM Operations will work closely with the Senior Director of University Marketing and the Director of Admissions on developing strategy and communication plans based on industry and NIU best practices in communication and recruitment; with the Institutional Communications team, program administrators and college communicators to build content to support the strategy and communication plans previously mentioned. Associ

Target communication audiences include prospective students and their families.

• Work with Institutional Communications and campus partners to coordinate the creation of program specific and NIU recruitment communication plans, taking care to align plans with NIU recruiting and communications standards.
• Manage internal relationships to ensure client needs and expectations are being met.
• Understand all recruitment related activities and their impact on communications, content, timing and delivery method.
• Consider, evaluate and recommend new approaches to communications and recruitment programs relative to the CRM.
• Implement CRM recruiting campaigns from inception through final evaluation on time, within budget, and using metrics to demonstrate success.
• Coordinate special projects and ad hoc requests as assigned.
• Work with Institutional Communications team to ensure content is evaluated, approved and applied per the communications plan and university brand standards.
• Manage the CRM team keeping them up-to-date on CRM projects, issues and communication initiatives.
• Provide initial in-depth training of CRM team and campus partners; provide ongoing training as needed, especially after product upgrades.
• Remain current in product upgrades and improvements, providing recommendations and leading enhancement efforts.
• Perform email campaign analyses and make actionable recommendations for improvement.
• Understand PeopleSoft functionality; make recommendations on sharing data between PeopleSoft and the Hobsons Connect CRM to impact recruitment.
• Work with vendor for licensing, consulting and contract negotiations.
• Supervise 2-4 employees (CRM Analyst[s], and student workers).

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
1. Master’s degree and one years of work experience in a related field
OR
Bachelor’s degree and four years of work experience in a related field
OR
Associate’s degree and five years of work experience in a related field
OR
Seven years of work experience in a related field

2. Two years of supervisory experience

3. Demonstrated experience with a Constituent Relationship Management (CRM) work.

• Experience with web analytics tools such as Google Analytics
• At least 5 years of experience with marketing or communications, within a higher education setting
• Proven ability of maintaining integrity of data and data table relationships

• Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including the employment dates and duties for all positions held.

• If you do not have the work experience required for this position, you MUST upload your transcripts to your application for full consideration. Unofficial transcripts are acceptable at the time of application.

• Once your complete application is submitted, it will be reviewed to determine if you meet the minimum qualifications for this classification.

• Please monitor your e-mail for further information regarding your application status.

• All qualified candidates will be scheduled to take a State Universities Civil Service Examination. At the time of testing, you will be required to present a photo ID.  NOTE: If you have previously tested for this classification and you wish to rewrite the examination to improve your score, please contact the Civil Service Testing Office at 815-753-6033 or 815-753-6034 by May 31, 2018.

• Documentation such as driver’s licenses and/or DD214 MUST be presented at the time of the examination in order to receive the maximum eligible points.

• This classification is considered Security Sensitive. Employment is contingent upon your passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

To request a reasonable accommodation please contact Human Resource Services at 815.753.6000. For more information about requesting an ADAaccommodation view Employment and Accommodations under the Americans with Disabilities Act policy.