Information Technology Consultant

07/02/2019

Information Technology Consultant

Information Technology Consultant - Career

Information Systems

MB2019-PD2544

Open Until Filled

07/21/2019

Open Until Filled! Application Screening Begins on Monday, July 22, 2019

Powered by an inspiring Founding Vision Statement, California State University, Monterey Bay (WWW.CSUMB.EDU) is a comprehensive, mid-sized four-year university whose staff and faculty help transform student lives by emphasizing project-based learning, requiring service learning, and promoting multicultural and global perspectives on and beyond the campus community. CSUMB is both an MSI and HSI and has a vibrant, diverse student body of nearly 7000 students and growing. Our faculty and staff, many of whom live in campus housing, appreciate living and working about one mile from the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, we offer excellent benefits, including housing, and competitive salaries for our faculty and staff. During our 25th Silver Anniversary Celebration in 2019-20, we will complete two major building projects: the College of Arts, Humanities and Social Sciences and the Student Union. By 2030, CSUMB’s sustainability initiative is to be carbon neutral.

PURPOSE:

Under the general supervision of the Director of Technology Support Services the Information Technology Consultant is responsible for user support and consultation, systems monitoring/management, resource evaluation and needs analysis, project coordination, loadset integration and system and service documentation. As a representative of the Technology Support Services department, excellent customer service skills are essential.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

User Support: Provides consultative support and services to students, staff and faculty to ensure problem resolution, system/data access and optimal system performance. Ensures a desktop and computer lab environment in which workstations maintain a high level of availability, effectiveness, and efficiency. Assists in the maintenance of TSS-related documentation on the IT website and through other avenues. Provides supplemental Help Desk user support to complement existing staffing availability.

Systems Monitoring/Management: Configures, monitors and maintains various enterprise systems for the purpose of automating software deployments, operating system updates, desktop virus/threatware protection applications, printing and other remote desktop management tasks. Coordinates utilization of these systems by appropriate IT and non-IT staff members. Coordinates skills development for IT professionals in the appropriate use of these tools.

Resource Evaluation and Needs Analysis: Provide technical advice and expertise in the evaluation, purchase, upgrading and maintenance of software and/or hardware resources. Consults with users to determine functional support needs. Analyzes potential technical solutions and options available to effectively meet the users’ needs. Ensures the appropriate integration of a proposed solution with existing systems already in operation. Prepares various performance measurement reports, documentation, and correspondence as required.

Project Coordination: Coordinates projects to minimize the initial negative user impact of introducing new systems (e.g., user training, conversion automation, fallback strategy, etc.). Coordinates and monitors project plan implementation. Monitors the initial performance of the newly implemented system, troubleshooting and resolving initial problems. Regulates, refines, and maintains optimal efficiency of the new system during its initial period of use. Ensures the integrity and security of the implemented system. Establishes priorities and timelines for tasks and projects.

Load Set Integration: Works with the Workstation Support Group to acquire and integrate hardware and software applications to ensure ease-of-use for user constituencies. Develops and manages standardized desktop load sets for University-supported computing environments. Develops and maintains testing procedures for load set images. Develops, implements, documents, and maintains appropriate loadset provisioning processes and tools. Utilizes available automation tools to streamline hardware provisioning, software installation, configuration, and remote desktop management.

System and Service Documentation: Develops and maintains technical instructional documentation for loadset creation and provisioning processes; such documentation will be intended for other IT professionals, not for training end-users. Maintains change management documentation for load set provisioning tools, systems, and services, consistent with best practices and procedures established by IT management.

General Support:  Develops, documents, implements and maintains procedures.  Assists with the development and deployment of virtual desktops and hosted software services.  Coordinates the student assistant staff and helps with other student assistant support services and projects.  Works with classroom AV Support staff to improve service and support level.
Coordinates with the IT Help Desk to ensure effective and timely delivery of client services through regular meetings, training and process improvement planning. Assists with hardware operations and maintenance.   

Other Functions: 
Performs other job-related duties and special projects as assigned         

Knowledge of applying standard theories, principles, practice, and techniques applicable to a university/higher education environment; operational analysis and techniques; excellent oral and written communications skills.  Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.  Experience in investigating and analyzing problems that have broad administrative impact and implications.  Strong systems background as a user or functional developer.  

Ability to:  Research, develop and evaluate policies and programs, including skill in the collection, evaluation, interpretation of data to develop sound conclusions and make appropriate recommendations; quickly learn features of new software releases and modules, anticipate problems and address them proactively; analyze data requirements and research data availability; train/mentor others on systems skills and procedures, with the ability to communicate system/technical concepts and ideas to non-system/technical individuals; work as a team member; independently handle multiple work unit priorities and projects; establish and maintain cooperative working relationships within a diverse, multicultural environment

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Ability to perform consistently in a high volume, dynamic environment, requiring above average attention to detail and direction; establish both short term and long-term priorities, which allow unrelated activities to be conducted concurrently; consistently work effectively, cooperatively, collaboratively and respectfully and with a positive demeanor with faculty, staff and students in both normal and pressure situations; understand, follow and complete direction given by management; assessing situations, developing various solutions, and carrying out the chosen solution; communicate both in writing and verbally to both technical and lay personnel. 
Demonstrated proficiency in using both MacOS and Windows operating systems. Demonstrated proficiency in the use, management and development of automated desktop management tools in an enterprise environment. Demonstrated knowledge of software architectures, configurations, and deployment strategies.  In-depth knowledge and demonstrated skill in the use of essential supported software applications and systems.

Bachelor’s degree in Computer Science or equivalent, in addition to the required experience. Experience and skill with LAN and/or remote access equipment and configurations.  Highly desirable: Demonstrated understanding of and commitment to CSUMB’s Vision. 

SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:

PHYSICAL ENVIRONMENT:

Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time.  Requires travel between campus offices and off‐campus locations including but not limited to CSUMB at Ryan Ranch, CSUMB at North Salinas and CSUMB@Salinas City Center.  Employee may report to an off-campus location.

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).

• The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083  as a condition of employment.

• This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.

• This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.

• Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University’s liability coverage.

• May require occasional evenings and/or weekend work.

POSITION INFORMATION:

• Type of Appointment: Full-Time, Probationary

• Collective Bargaining Unit: Technical & Support Services (CSUEU)

• Anticipated Campus Hiring Salary: Low $5,000’s/month

• CSU Salary Range

• FLSA Status: Exempt

CSUMB offers a premium benefit package that includes outstanding vacation, health, dental & vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (CalPERS); and 14 paid holidays a year. For more information, visit: CSU Benefits R09.  Additionally, University Corporation at CSUMonterey Bay provides access to affordable campus housing based on availability, visit: Employee Housing.
  

APPLICATION PROCEDURE:

For full consideration, applicants must complete the required online application prior to the priority screen date found at csumb.edu/jobs.  Application submissions received after the application screening date will be reviewed at the discretion of the University.  Materials submitted become the property of CSUMB and will not be returned.  

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting University Personnel at (831) 582-3389.  For computer/online access you may visit the Tanimura and Antle Family Memorial Library (map). All employees must be eligible for employment in the U.S.

GENERAL INFORMATION:

CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer.  In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State University, Monterey Bay Annual Security and Fire Safety Report is available at: https://csumb.edu/clery

CSUMB is a smoke and tobacco-free campus. 

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER:

CSUMB is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.