Information Technology Consultant

As an entry-level position, under direct supervision, the incumbent analyzes system problems and solutions, develops and coordinates a plan for system upgrades and maintenance primarily focused on the Wildcat ID Card Program and back-end systems. The system incorporates several programs purchased by CBORD and other manufacturers (everyday products are: CS Gold, GET, ID Works, AERO, JAMEX, etc.). Incumbent consults with, assists, and supports campus process owners and technical teams in the implementation, operation, and improvement of the services, processes, and tools of the systems managed. The incumbent has a shared responsibility for installation, configuration, maintenance, and support of client workstations, badging stations, and peripheral POSdevices. This position may assist with other Extract-Transform-Load (ETL) process to help with data integrations.

The Applications and Data Services (ADS) team uses several programming languages, tools, and database platforms. The Wildcat ID Card Program is primarily using Oracle and authentication/authorization systems of Active Directory, LDAP, CAS, Shibboleth, as well as Database Role Providers.

ADS shares responsibilities under Information Resources with coordinating and helping the campus regarding technology, resources, and services to support learning, research, and the business operations of the university. Applications and Data Services will help with any application development, vendor 3rd party maintenance and integration between applications, as well as data reporting needs across the campus.

KNOWLEDGE:

• Working knowledge of:

  • Standard project management functions and processes.

  • Business analysis and needs assessment tools and techniques.

  • Common business software packages (i.e., MS Office) and web browsers (i.e., Internet Explorer, Chrome, Safari, Firefox) on multiple platforms including mobile.

  • SQL query language using Select/Update/Delete statements and how to roll-back transaction.

• General knowledge of:

  • Standard IT service management process frameworks, such as ITIL.

  • Project management tracking and reporting tools, including Excel, MS Project (or equivalent), PowerPoint, Gantt charts, Critical Path charts.

  • Training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation.

  • Information security policies and technologies.

  • System integration strategies and techniques.

  • System utilities, features, installation and maintenance procedures, and general operation.

• Basic knowledge of:

  • Data and file structures, database systems and related utilities, operating systems, and communication interface programs.

  • Data administration principles and techniques.

SKILLS: 
Incumbent must possess:

• Excellent written and verbal skills and the demonstrated competence to effectively present information in either format.

• Excellent organizational skills with attention to detail.

• Strong customer service and general user consulting skills.

• Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.

• Demonstrated skills to manage projects and accomplish tasks assigned.

• Consultative skills to assess user needs and provide proper support.

ABILITIES:
Incumbent must have the ability to:

• Perform system, database, and network maintenance tasks and to use standard software packages.

• Effectively plan and manage medium to large scale projects and initiatives involving a broad spectrum of stakeholders, including process owners and technical staff.

• Independently manage busy workload, multiple priorities, and projects with frequent interruptions and schedule changes

• Successfully analyze and organize complex processes.

• Interpret and implement policies and procedures established by others.

• Analyze needs and document requirements in an effective manner.

• Adhere to all laws, university policies, and procedures.

• Analyze problems and propose and develop innovative solutions.

• Establish and manage project timelines and milestones.

• Effectively work and communicate with others in a collaborative environment as well as work independently

• Work well with diverse groups of campus faculty, staff, and management.

• Define problems, collect data, establish facts, and draw valid conclusions.

• Collect, appropriately manipulate, and present metrics.

• Facilitate and mediate complex processes and issues between project staff, management, and stakeholders.

• Provide excellent customer support.

• Train others in various settings (one-on-one, groups, telephone, etc.) and ability to lead workshops.

• Create clear documentation.

• Adjust to change (e.g., work environment, technology, responsibilities adjustment)

• Perform assigned duties.

Requires the equivalent to a bachelor’s degree in information technology, business/MIS, information systems, computer science, educational technology, communications or a related field 
AND
Six months of full-time experience performing related IT process or project management, IT service management, IT application management, or IT customer support.

N/A

Preference may be given to applicants with some of the following (which may be considered specialized) skills:

• Experience with ID Card systems, Oracle PL/SQL query language, Hardware Configuration of ID Card Printers and Cameras, and Systems troubleshooting.

• A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. This is considered a sensitive position. Current CSU, Chico employees are subject to a background check (including a criminal record check) if voluntarily moving into a sensitive position, regardless of any background checks previously conducted. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates.

PHYSICAL REQUIREMENTS:
Incumbent/applicant will need to be able to perform the essential job functions (duties) of this position with or without reasonable accommodation. May be required to frequently sit, move, or stand for office functions; may include the need to sit or work at a computer terminal for long periods of time on projects; require walk/travel across campus to other offices or buildings on and off campus.

WORK ENVIRONMENT:
Work is performed in a typical office environment operating standard office equipment.

This position qualifies for benefits including tuition fee waiver (if eligible).

CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). Eligibility for standard CSU benefits is based on an appointment of half-time or more for a period exceeding six months. Employees appointed less than half-time or less than six months are not eligible for standard CSU benefits but do receive prorated sick leave and vacation.

Eligibility for Affordable Care Act (ACA) benefits is based on an appointment of at least three-quarter time, hired to work a minimum of 130 hours per month over the course of the appointment or works an average of 130 hours or more per month during the measurement period. The ACA guidelines provide for health coverage or FlexCash only. ACA does not provide dental or vision plan coverage.

Detailed information is available at http://www.csuchico.edu/pa/chico-facts.shtml. As a university that educates students of various ethnic and cultural backgrounds, we value a diverse faculty and staff. CSU, Chico welcomes applicants who are knowledgeable about and interested in working within a cross-cultural learning environment. We also welcome those who share a passion and commitment to the University’s 6th Strategic Priority that focuses on sustainability, stewardship, and the environment – see http://www.csuchico.edu/sustainability/index.shtml.

California State University, Chico is committed to achieving excellence through diversity in the classroom and the workplace. It strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students, faculty, and staff.

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.