Information Technology Consultant
|
This is a full-time (1.0 time-base), benefits eligible, permanent (probationary) position. This position is designated exemptunder FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The primary responsibility of Information Technology Consultant position is the provision of Information Technology Consultation services for the College of Health and Human Services IT team in the School of Exercise and Nutritional Sciences. The incumbent will provide IT consultation services for faculty, staff and students in ENS and the Doctoral Program in Physical Therapy. Duties to include lead and work direction to technical staff, server support including file shares and permissions, and the evaluation and purchase of IT hardware and software. The incumbent must have experience in the provision of direct computer user support, preferably with experience using a help desk ticketing system. Position is responsible for ensuring compliance with IT security requirements. |
Compensation and Benefits
Starting salary upon appointment not expected to exceed $5,885 per month. CSU Classification Salary Range: $4,372 - $10,173 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
Qualifications
Minimum Qualifications
To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.
Preferred Qualifications and Specialized Skills
-
Two years of professional experience working in a help desk environment or customer support field.
-
Demonstrated knowledge of Mac OS and iOS clients, Windows clients, and Windows server support.
-
Thorough knowledge and understanding of networking issues and applications on Macintosh and PC computers.
-
Experience with data security requirements.
-
Experience with purchasing and/or supplies requisitioning.
-
Three to five years progressively responsible information technology experience.
-
Three years of professional work experience leading and/or supervising technology support staff.
-
Experience working in a university information technology environment.
-
Experience with inventory and help desk ticketing systems such as ServiceNow and/or Oracle iAssets.
-
Experience with mobile device management such as JAMF or MS Intune.