Information Technology (IT) Manager

About the Role

The IT Manager is responsible for the ongoing support of all aspects of the organization's technology environment including software, hardware (including A/V equipment), networks, user accounts, and information security.  This full-time role ensures that all New Classrooms employees receive friendly and proactive technical support.

About You

• You want your work to make a positive difference in the world

• You are a self-starter who is highly skilled at troubleshooting and diagnosing technical issues

• You have strong follow-through and regularly check in on staff to ensure continued customer satisfaction

• You have a high degree of integrity and can skillfully navigate various competing needs and priorities

• You are a detail-oriented team player who thrives in a fast-paced work environment

• You enjoy mastering new technologies and tools for increased work productivity and collaboration

What You Would Do

• Provide a full range of technology support to all employees, both local and remote, and work with external IT teams to support schools

• Lead an ongoing project to strengthen and maintain our cybersecurity posture

• Monitor and troubleshoot network connectivity and performance

• Maintain phone and A/V equipment in the NYC office

• Assemble/disassemble for regular all-team meetings

• Drive A/V for major meetings

• Lead technology on-boarding of new employees and off-boarding for departures

• Lead the IT Operations space

What We Are Looking For

• Impeccable communication (both written and verbal) and interpersonal skills required

• Excellent attention to detail, follow-through, and project management skills

• Interest in education and/or education technology

• Experience providing friendly customer service to diverse groups of stakeholders

• Intermediate to advanced understanding of networking fundamentals and cybersecurity

• Experience with firewalls, routers, switches, and VoIP

• Experience supporting macOS, Windows, and Chrome OS

• Working knowledge of A/V equipment such as projectors, TVs, Apple TV, and videoconference units

• IT asset management and organizational skills

• Strong ability to create and implement effective policies, processes, and procedures

• Google G Suite administration a plus

• People management and leadership experience a big plus

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

Work Authorization

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.