Information Technology Manager

Special Notice for COVID-19

The UMN has suspended hiring for most positions. However, we will continue hiring for positions critical to the University's mission and operations at this time. Applications are being accepted for this position and you are encouraged to apply. In-person interviews are suspended indefinitely and will be replaced by interviews in a virtual format. Thank you for your continued interest in working at the University of Minnesota.

Qualifications

Required Qualifications

• BA/BS degree in a related field and four years of professional information technology experience, including supervisory experience

• Experience handling sensitive and/or confidential information with tact and diplomacy

• Experience analyzing and solving complex situations and issues clearly, creatively, and critically

• Excellent oral, written, and interpersonal communication skills

• Excellent project management, organizational skills, timeliness, accuracy, and attention to detail

• Experience with End-User Desktop Management preferably with Configuration Manager and Group Policy controls, communication tools such as zoom or skype, systems monitoring, program delivery and/or reporting.

Preferred Qualifications and Selection Criteria

• A highly effective team player, with the ability to also be independently effective

• Commitment to a work culture that respects and embraces diversity, inclusion, and equity

• Proven ability to handle matters expeditiously, proactively, and follow through on projects to successful completion

• Experience and demonstrated success in establishing and maintaining effective and collaborative working relationships

• Experience working in an environment with multiple stakeholders and interests, managing multiple projects simultaneously with demonstrated ability to meet deadlines

• Demonstrated dedication to professional development and high motivation to continue expanding technical expertise

• Able to keep a positive mindset and make well-reasoned decisions when facing stressful or emergency situations

• Experience with managing users using Active Directory, windows software installations, Zoom, Skype, Teams or other Video conferencing platforms

• Experience with Windows Powershell, Windows Group Policy Knowledge and troubleshooting, Windows Configuration Manager experience, Mac OS software, printer management and updates, MAC JAMF system management

About the Job

The Hormel Institute’s Information Technology Manager, reporting to the Research Computing and Information Technology (RCIT) Director, will operate as part of a team that pools expertise in multiple IT disciplines to support the wide array of services and platforms needed for efficient operation of The Hormel Institute, a biomedical research institute located in Austin, MN. The Information Technology Manager will be responsible for facilitating desktop and network support and provide expertise with user support issues and supervising additional end-user support employees. The IT Manager responsibilities will also include overseeing software installations and management.  

The Hormel Institute is invested in talent development and professional development, and will offer additional education and training for qualified candidates.

Major Responsibilities

40% Develops and manages desktop support to end users

• Develop and implement best practices for Software Application Management (Configuration Manager and Group Policies)

• Anticipate, plan for and provide strategies for Conference Room/Zoom meeting support

• Manage and maintain the state of the art VOIP phone systems

• Develop, maintain and enhance tools and guidelines for the Hormel Institute researchers and operations staff users

• Collaborate with UMN Office of Information Technology (OIT) and colleagues as needed to ensure operations at HI align with other UMN campuses

• Analyze and propose new technologies, processes, and best practices on a regular basis to leadership as applicable to this area.

• Other related duties as assigned

25% Develops and manages printer systems, network and WIFI connectivity

• Develop strategies and support for Network VLAN and IP management

• Manage and support centralized printing services and review strategies for improved service

• Analyze and propose new technologies, processes, and best practices on a regular basis to leadership as applicable to this area.

• Other related duties as assigned

25% Develops and manages core infrastructure systems for authentication and security

• Manage Active Directory Forest and Group Policies

• Provide Software Updates and Firewall (Fortigate) management

• Analyze and propose new technologies, processes, and best practices on a regular basis to leadership as applicable to this area.

• Other related duties as assigned

10% Create documentation, training and instruction guides for users

• Provide materials as needed for training users, providing guidance for all new initiatives, services, and resources from the IT department

• Other related duties as assigned

About the Department

The Hormel Institute, a biomedical research center of the University of Minnesota, was established in 1942 and has an excellent reputation and long history for producing world-class medical research.  The Institute’s research success has resulted in a second major expansion of its research facilities and includes an additional new state-of-the-art laboratory building that opened in January 2016.  The Hormel Institute offers its research scientists complete access to state-of-the- art cutting edge equipment.

*THE HORMEL INSTITUTE IS LOCATED IN AUSTIN, MN, APPROXIMATELY 35 MILES SOUTHWEST OF ROCHESTER, MN, AND APPROXIMATELY 100 MILES SOUTH OF MINNEAPOLIS/ST. PAUL.* 

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission.  The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.  To learn more about diversity at the U:  http://diversity.umn.edu.

Background Check Information

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M