Information Technology Manager - Computing Services

The IT Manager-Computing Services (legal title: Assistant Director, Computer Services/L) is a full time, renewable, position, located in Madison, Wisconsin, reports to the Deputy Chief Information Officer and is part of the Central Information Technology Services (CITS) Department.  Central IT is an integrated unit responsible for supporting core technical operations for the 13 University of Wisconsin Colleges, the University of Wisconsin Colleges-Online program, the four University of Wisconsin-Extension Divisions, and Central Administration. This position will manage a team of technical staff supporting Linux servers, Windows servers, Oracle and SQL-Server databases.

The position works under general supervision.

POSITION EXPECTATIONS:

50%     A.      Computing Services Operations - Responsible for the daily operations of the Computing Services Team. 

                     A1.    Manage daily operations for all aspects of Linux Server Team

                     A2.    Manage daily operations for all aspects of Windows Server Team 

                     A3.    Manage daily operations for all aspects of Database Team

                     A4.    Ensure timely resolution of incidents and requests by adhering to departmental standards, and applicable service level agreements.

                     A5.    Act as an escalation point for after-hours emergencies.

                     A6.    Act as an Incident Commander for service outages.

                     A7.    Maintain client’s confidence and protect operations by keeping information confidential, while delivering service in a professional and positive manner. 

                     A8.    Contribute to effective, quality computing services operations by reviewing ongoing maintenance/patch management plans, developing server support standards, procedures and policies.

                     A9.    Produce reports showing service delivery results as compared to established departmental metrics.

30%     B.      Computing Services Team Personnel Management - Responsible for all aspects of personnel management including hiring and evaluating team members.

                     B1.    Supervisor Activities: including hiring, establishing work schedules and professional development planning.

                     B2.    Performance Management Activities: including evaluating performance and implementing disciplinary actions as needed.

                     B3.    Clearly communicate priorities, establish due dates for all tasks and hold staff accountable for meeting established due dates. 

                     B4.    Conduct regular individual (1-on-1) meetings with all team members.

                     B5.    Provide team members the orientation, training and support necessary to operate as an effective member of the Computing Services Team.

                     B6.    Contribute to team success by ensuring cross-training within the team, cross-training backup persons and accomplishing assigned results as needed.

10%     C.      CITS Management Team - Contribute to the overall success of CITS

                     C1.    Maintain effective working relationships with other members of the CITS Management Team.

                     C2.    Ensure that Computing Services Team members work effectively on projects, tickets and daily operations with the technical staff of other CITS Teams.

10%     D.      Professional Development - Maintain professional and technical knowledge.

                     D1.    Keep abreast of current trends, techniques and advances in Linux, Windows, databases, server virtualization, storage, backup/recovery, disaster recovery, cloud architecture, and other related IT related disciplines.

                     D2.    Participate in workshops, seminars, or skill development programs as assigned

                     D3.    Maintain and expand professional networks by participating in UW System-wide programs and national professional societies.

                     D4.    Perform other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES

• Demonstrated ability to effectively manage the performance of a fast-paced technical team.
• Demonstrated experience with establishing and maintaining effective working relationships with internal and external customers.
• Demonstrated ability to communicate effectively both orally and in writing to technical and non-technical audiences.
• Experience with IT policies, documentation, procedures, and processes.
• Experience working in an IT organization with working knowledge of general IT operations and industry terminology, including computer hardware, software terminology, and ITIL practices.
• Experience with server management.
• Experience with data center operations.
• Experience with cloud migrations.

QUALIFICATIONS:

Required:

• Three or more, years’ experience leading a team of technical professionals.
• Bachelor of Science degree in Information Systems, Business or related field.
• Excellent customer services skills.
• Strong written and verbal communication skills.
• Able to work cohesively and consistently collaborate with others as well as to work independently and autonomously.

Preferred:

• Skilled in virtual server management in a VMware environment.
• Skilled in backup/recovery management in a Commvault environment.
• Experience migrating services to a cloud (Infrastructure as a Service) environment.
• Solid understanding of the Windows server environment.
• Experience managing a data center.
• Demonstrable success applying vendor patches to technical infrastructure components in a timely manner.
• Proven problem solving, analytical and organizational skills.
• Experience working in a Higher Education environment.

ORGANIZATIONAL INFORMATION: 

University of Wisconsin-Extension provides statewide access to university resources and research so the people of Wisconsin can learn, grow and succeed at all stages of life. UW-Extension carries out this tradition of the Wisconsin Idea – extending the boundaries of the university to the boundaries of the state – through its four divisions of continuing education, cooperative extension, business and entrepreneurship, and broadcast and media innovations.

SPECIAL NOTES:

UW-Extension is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. UW-Extension values diversity and inclusion.  We promote excellence through diversity and encourage all qualified individuals to apply.

An offer of employment is contingent upon the following: 1) the establishment of identity and verification of employment eligibility as required by the Immigration Reform and Control Act of 1986, 2) a background check, and 3) submission of an official transcript upon hire.

It is the policy of UW-Extension to provide reasonable accommodations for qualified individuals with disabilities who are employees or applicants for employment. If you require an accommodation to participate in any part of the hiring process, please contact Human Resources at hrstaff@uwex.uwc.edu.

SALARY AND BENEFITS:

This is a full-time (100%) academic staff position. Salary is up to $90,000.00 a year commensurate with experience and qualifications. Excellent benefits package.  For a more detailed description of available benefits, please see https://www.wisconsin.edu/ohrwd/benefits/   

HOW TO APPLY:

Applicants are required to apply online. Online application, with all required documents, must be received by July, 23, 2018.

All application materials must be submitted electronically at the time of application. UW-Extension will not consider paper, emailed or faxed applications. Applicants must complete all required fields and attach all required documents at the time of application. 

Required application materials: 

• A letter of application that addresses how your education and experience meet all of the qualifications for the position
• Professional resume that includes degree information
• Names and contact information (e-mail address, phone number, and mailing address) of at least three references, one should be a current or past supervisor.

For technical questions or assistance, please contact UW Service Center at (888) 298-4159.  For all other questions please contact hrstaff@uwex.uwc.edu .