Information Technology Specialist

Provide customer support and consulting service to students, faculty and staff in academic, administrative and research roles. Advanced level expertise in supporting workstations, laptop computers, tablets, smartphones including shared networked resources, WiFi enabled devices, databases, Internet access and printers is necessary. Experience using all current Windows, Macintosh, iOS, Windows Phone, and Android OS operating systems. Experience with Networking, including Exchange services using Active Directory, TCP/IP and ApplesharelP protocols. Have expertise with Computer Imaging, and assist with creation, and deployment of computer systems using Imaging technology (e.g. SCCM, Deploystudio, Casper, Munki)

Responsibilities:

• Provide enhanced high-level assistance for both internal and external customers who use the following software

  • Desktop Operating Systems: Windows and Macintosh OS versions

  • Desktop Applications/Office Suites: Microsoft Office suite for Windows and Apple computers. General expertise with Access, PowerPoint, Excel, Outlook, and Word.

  • E-mail Applications: Client software including MS Outlook, Appl email, Thunderbird, and Outlook Web Access

  • Support Applications: Sop hos anti-virus, SCCM, Absolute Manage, Apple Remote Desktop, Internet Explorer, Firefox, Safari, FileMaker Pro, Imaging software (WIMs,DeployStudio),VPN and FTP clients, Virtualization Tools like VMWare Fusion, Parallels, Windows Virtual PC.

  • Support Desktop, and Network Printing

  • Manage infrastructure services using tools like lnfobox, Active Directory/Exchange, Identity Management

  • Oversee operation of Cloud and on-premise network based backup systems; Retrospect Remote, network servers for file sharing and backup, box.net

  • Experience utilizing service ticketing applications

• Provide support for the day-to-day use and configuration of hand held devices including iOS devices (including iPad, and iPhone), Android, Windows Mobile.

• Be a subject matter expert and a model for best practices with respect to technology uses and network security.

• Provide support for computer network connectivity and consult with customers in that area.

• Provide hardware and software recommendations and assist with budgetary decisions for the IT Center and SLA departments. May include responsibility for overseeing the AS&E Annual Capital/Renewal Technology Replacement Program.

• Keep abreast of technology trends that relate to AS&E IT supported systems in order to promote appropriate computing strategies.

• Provide customer instruction and mentoring in one-on-one and classroom/workshop settings.

  • Write End-User Documentation for software and services

• Evaluate and test operating systems, application software and hardware for use by AS&E IT support systems as well as customer systems.

• Provide technical support to AS&E IT student staff and feel comfortable working closely with student staff work teams.

• Assist with the creation, upkeep, and management of Computer Deployments using deployment tools.

  • Evaluate and maintain Imaging Infrastructure, for improvements

  • Update Images as needed due to hardware and OS Changes

Qualifications:

At least 5 years of experience working with clients in a networked computer environment using the Windows and Macintosh operating systems, including support to faculty and staff in their use of Windows and Apple hardware, applications software and networking. Relevant certifications are preferred. Excellent customer service skills are required.

How to Apply

All applicant must apply online.

EOE Minorities/Females/Protected Veterans/Disabled