Information Technology Specialist

Position: The Rodeph Sholom School seeks a full-time technology specialist to join the technology department. The technology specialist will have broad responsibilities related to the technical support and customer service for a school comprised of 150 faculty/administrators and 500 students. 

Qualifications: 

• Education: Bachelor's Degree with a specialty or focus in technology; 

• Demonstrated proficiency in MAC and PC configuration, maintenance, and troubleshooting;

• Basic understanding of DHCP, DNS, TCP/IP, and internet connectivity; 

• Ability to prioritize and schedule work duties in an efficient manner; 

• Functional knowledge of the following: 

  • Windows XP, 7, 8, 10

  • Chromebook and Chrome OS

  • Apple hardware, MAC OS and iOS

  • Website support and maintenance (Blackbaud)  

  • Web Browsers I.E., Chrome, Firefox, Safari

  • Microsoft Office and Google Suite

• Proven excellent customer service track-record with outstanding communication skills; 

• Strong diplomacy; ability to effectively interact with a broad spectrum of people;

• High level of integrity and confidentiality; 

• Candidate must have a minimum of two years of experience including ability to connect and configure computers and peripherals to a network; relevant college degree may be considered as a substitute for work experience. 

Duties:

 Hardware/Software Support

• Assists in all assigned technology projects;

• Installs and configures school applications on computers, laptops, mobile devices as required;

• Provides setup and configuration of computing peripherals such as printers, monitors, scanners, interactive smart boards, mice, special keyboards and other equipment as necessary. Troubleshoots computer and peripheral issues and provides hardware replacement, cleaning or repair as needed; 

• Maintains compliance with software/hardware licensing and inventory;

• Provides software installations through our MDM solution. Knowledge of JAMF software is preferred;

• Maintains compliance with software/hardware licensing and inventory;

• Performs hands-on fixes at the desktop level including installing and upgrading software and configuration of systems and applications; 

• Performs research on technical computer topics as requested by direct supervisor;

• Provides configuration and support for all Apple hardware; 

• Possesses knowledge to support technology in all locations.

Helpdesk / Ticket System

• Rotates through the Information Technology Support Helpdesk as scheduled;

• Answers and responds to Help Desk requests in a timely manner; maintains current ticket information in the Zendesk ticketing system;

• Closes requests in the ticket tracking system within one business day of completion. 

Audio/Visual Support

• Set-up equipment for presentations and live broadcasts according to procedures established by the Information Technology Department; 

• Supports interactive and projectors and boards as well as standard LCD projectors. 

Other

• Adheres to school and departmental policies and procedures; 

• Works closely with both technical and non-technical staff in all locations and is required to communicate effectively with both; 

• Removes and documents damaged, obsolete equipment and stores items securely for scheduled pickups;

• Maintains technology standards as set by the Information Technology Department; 

• Assists other Information Technology staff on projects school wide; 

• Assists instructional staff in the delivery of technology-based curriculum projects;

• Maintains confidentiality and integrity of all data accessed while performing the duties of the position;

• Remains available for cross training in all areas of Information Technology; 

• All other duties as assigned by the administrator. 

Other duties as assigned: There are times, based upon unusual work volume (increase or decrease), emergencies, or severe weather conditions, when it will become necessary for the Information Technology Specialist to perform work assignments beyond normal business hours. 

Physical Requirements: 

This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements:

• Periods of prolonged sitting at a computer screen;

• Ability to lift and move computer terminals and peripheral equipment;

• Local traveling between two school campuses