Information Technology Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
Sector
  • Technology
Job Status
Areas of Responsibility
  • Information Technology
Minneapolis Community and Technical College is seeking a permanent, full-time Computer Support specialist in the Information Technology Specialist 1 job classification within the Information Technology Services department.

EMPLOYMENT CONDITIONS:
Unlimited Full-time (UFT)
Monday – Friday
11:00 a.m. – 7:30 p.m.

Under the provisions of Article 16, Section 3 of the labor agreement between the State of Minnesota and the Minnesota Association of Professional Employees, the following position is open for bids from eligible employees in the seniority unit for a period of (7) calendar days from the posting date of this notice.

 Examples of Duties:

This position exists to provide technical support to students, staff, and faculty in the operation and use of campus computer technology at Minneapolis Community and Technical College.  This position also helps maintain campus computer hardware and software.

Responsibilities of this entry-level, professional information technology position include supporting IT Help Desk for the campus community to maintain a productive and efficient working environment; supporting, installing and troubleshooting approved software applications and deploying images on computers; performing campus computer hardware installation, configuration and maintenance; providing backup support for VoIP and telecommunications systems to ensure operation and user access; providing backup support for the campus computer usage tracking tool; and performing other duties as assigned.

 Qualifications:

Qualifications: (expected to have to enter job)

  • Two-year college degree in computer-related field, or one year proven working experience in computer-related field, or combination of education/experience sufficient to perform the duties of the position.
  • Working knowledge and experience with Windows desktop operating systems.
  • Working knowledge in setting up, repairing and supporting various computer hardware and peripherals.
  • Experience installing, troubleshooting and supporting a variety of software applications.
  • Ability to diagnose hardware and software failures, and successfully apply the appropriate resolution.
  • Understanding or experience using desktop imaging tools and methods.
  • Understanding of local and wide area network technologies and systems.
  • Understanding of basic server operation.
  • Ability to perform basic network connectivity troubleshooting.
  • IT help desk experience, or working experience using an IT ticketing system.
  • Ability to work as a team member in a diverse environment.
  • Ability to lift 30 pounds or more on a regular basis, as well as bend, kneel, stoop, and the ability to lift arms over the head.
Preferred Qualifications:
  • Working experience with Microsoft System Center.
  • Working experience in a Microsoft SharePoint environment.
  • Working experience with the Desire2Learn system.
  • Working experience with Microsoft Office Productivity Suite and/or Office 365.
  • Knowledge or experience with A/V or multimedia equipment.
  • Knowledge or experience with classroom and instructional technology.
  • Knowledge or experience with with VoIP systems and equipment.
  • Working knowledge of Apple computers, systems and peripherals.
  • Working experience creating training materials or documentation.
  • Working experience in an educational environment.
  • Demonstrates an effort to improve cultural competence and actively takes steps to include diversity training in professional development.
 Supplemental Information:
How to Apply
FOR INTERNAL CANDIDATES:
Eligible bidders must contact Sue Szabo, Human Resources, in writing by the posting closing date. A bid will be considered timely if delivered to the appropriate official by the posting closing date.

FOR EXTERNAL CANDIDATES:
Other interested individuals should apply online by the posting end date.  Submit your application and supporting documentation online to http://mn.gov/mmb/careers/ by December 18, 2017.  Job code # 18807.  Paper application materials cannot be considered.
 

SALARY:

Step placement within the salary range for this position is determined on the basis of relevant experience and education and in accordance with the 2015 - 2017 MAPE labor contract.
 

BENEFITS

The State of Minnesota offers an excellent benefits package including health insurance, life insurance, optional dental, short- and long-term disability, paid personal and sick leave, defined benefits and defined contribution (401 (a), retirement plans), tuition waiver for employees and dependents, and optional 457 and 403(b) retirement savings plans.
 

OUR COLLEGE

Minneapolis Community and Technical College is one of the largest and most diverse two-year colleges in Minnesota, serving more than 12,000 students annually in credit and noncredit programs. MCTC enrolls 58% students of color.  As a comprehensive public community and technical college, MCTC offers 114 credentials in 44 liberal arts and career and technical programs. The College has strong ties to corporate and industry partners that help fund student scholarships, provide state-of-the-art training and equipment, and offer internship and employment opportunities to the College's graduates.
 

The safety of all members of the MCTC campus community is of vital concern. The most recent Annual Compliance and Security Report is available on the College's website at www.minneapolis.edu/clery. Past copies of the report can be found on the MCTC Public Safety page located at www.minneapolis.edu/publicsafety.

An equal opportunity, affirmative action employer and educator, and encourages application from underrepresented groups. A member of the Minnesota State Colleges & Universities system.