Information Technology Specialist

Responsibilities:

• Support end-users as needed with common technology issues/problems related to computers, printers, wifi, phones, file-servers, databases, projectors, etc.
• Manage the audio-visual calendar for all school events, including covering occasional evening or weekend events, in order to ensure the success of AV at those events.
• Configure and maintain a mobile device management solution.
• Maintain a Windows software update server to update on-premises servers.
• Assist with configuration and maintenance of a Cisco Identity Services Engine NAC.
• Assist with configuration and maintenance of network monitoring software and reporting.
• Regularly review log files to interpret system and endpoint events needing remediation in order to proactively remediate issues and ensure network health and security.
• Assist teachers as needed with software applications and curriculum enhancement.
• Organize and track incoming bills to ensure all vendor accounts are paid on time.
• Keep track of equipment inventories and the replenishment process.
• Regularly review the IT help-desk ticketing system to ensure timely resolution or escalation of tickets, as well as proactive and effective communication with end users.
• Support the use of laptops and recording software for Upper School exams.
• Support Apple device imaging, deployment, and management.
• Create and maintain documentation of applications, systems, and equipment.
• Assist in supporting Cisco switches and wireless, Windows servers, VMware, Cisco phone servers, Apple servers, Antivirus systems, VPN, etc.
• Assist with physical installation of computers, cabling, and devices as needed.
• Other duties as assigned.