Information Technology Support Associate

The College of Enginerring, Media Services department is seeking an IT Support Associate.

This position will interact daily with faculty, staff and students to provide direct on-site problem solving and extensive troubleshooting in the many IT facets of the College. Utilizing the College IT helpdesk system, this position will be responsible for initial assessment, triage, research and utilization of supporting tools to efficiently come to a resolution for incidents and requests.  The position is also responsible for the development, implementation, documentation and maintenance of our Active Directory environment, new software and infrastructure upgrades, client computer hardware and software applications, A/V multimedia and video conference systems, and networking and IT security. Lastly, this position will develop web applications utilizing our LAMP stack or other client/server-side scripting languages.

Duties:

Computer Infrastructure / Information Systems:

• Work closely with IT Director to provide recommendations on computer hardware and software for planning and budgeting and maintaining production change control schedule and software licensing/maintenance agreements

• Perform computer infrastructure upgrades and new software installs, evaluate and install patches, monitor system performance and resolve related problems; plan, test and schedule upgrades

• Imaging/Reimaging computers to deploy programs to new computers and update applications on existing computers

• Diagnose and resolve problems, questions and inquiries encountered by faculty/staff via phone, email, appointments or walk-ins

• Maintain RT support ticket system and distribute helpdesk requests to supporting IT staff

• Responsible for initial assessment, triage, research and utilizing supporting tools to efficiently resolve support ticket incidents and requests; documents resolution

• Provide basic computer training and conduct training seminars on UIC or COE specific services and applications

• Provide training and support to faculty/staff on the use of Qualtrics and Webtools to create customize surveys, forms, and newsletters.

Active Directory / Network Services / IT Security / Backup:

• Manage and secure Windows Active Directory environment, configure auditing and document procedures

• Create, configure and maintain Active Directory GPOs and update policies as required

• Configure, maintain and troubleshoot wired/wireless infrastructure in collaboration with campus IT resources to ensure reliable network performance

• Setup VPN/RDP access to provide staff the ability to connect remotely to computers and securely access UIC resources

• Under the guidance of the IT Director, implement UIC Security Program procedures

• Maintain and deploy IT security training videos to all COE faculty and staff Setup

• Setup CrashPlan backup services on staff computers, monitor CrashPlan panel to insure daily backup are performed, troubleshoot when backup fails and perform data recovery as needed

Web Developer / Programmer:

• Develop and maintain web applications utilizing LAMP stack or other client/server-side scripting languages

• Utilize GIT version control system for tracking changes and coordinating work on files with GA students

• Run specific selected queries on phpMyAdmin and provide details to faculty/staff.

A/V Multimedia & Video Conference Technician:

• Support and maintain A/V multimedia equipment and lecture capture systems in COE conference rooms and classrooms

• Work with A/V vendors to evaluate new cutting edge products as well as troubleshoot and resolve issues with current systems

• Transport and setup portable Polycom system and initiate conference call for faculty/staff

• Assist faculty/staff on conducting WebEx audio and/or video conferencing.

Perform other related duties and participate in special projects as assigned.

Qualifications:

Minimum Acceptable Qualifications Required

1. High School Graduation or equivalent

2. Minimum 1 year professional IT Support Services, which includes demonstrated experience providing end-user technical and troubleshooting support with computer hardware,  software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution.

Preferred Qualifications: 

• Bachelor’s degree in Computer Science/Engineering/Information Technology or related field.

• Certifications or other technical experiences and training related to IT support a plus

To Apply: For fullest consideration, please complete an online application by clicking the Apply for Position button below.

Please fully completed all sections of the online application including adding your full work history, education and skills.  

Please upload all valid certifications and transcripts within the document section of your online application. Documentation of high school completion (official transcripts, copy of diploma or GED certificate) is required in order to be eligible for this position within the University of Illinois Hospital and Health Sciences System.

All civil service positions require an exam.  The exam for this position is a Credentials Assessment.  You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume and/or college transcript will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date. 

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If a degree or college coursework is required, you must provide official transcripts.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

If your educational institution provides electronic transcripts, please have them sent to hross@uic.edu

If your educational institution doesn’t provide electronic transcripts, they must mail the transcripts to:

University of Illinois at Chicago
Recruitment and Staffing
Human Resources Building Room 109
715 S. Wood Street M/C 862
Chicago IL 60612
Attn: IT SUP ASC ITS L1 - Eng (HR)

If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied. 

For fullest consideration, the above mentioned requirements must be submitted no later than Monday 11/5/2018

We appreciate your interest in employment at the University of Illinois at Chicago. 

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.  

This position requires Illinois residency within 180 days of the hire date.