Information Technology Technician

SUMMARY OF ASSIGNMENT:

Provides assistance in installing and maintaining the district technology infrastructure including wired and wireless connections.  Provides support to end users and equipment and software.

MINIMUM QUALIFICATIONS:

Any combination equivalent to: a high school diploma supplemented by vocational or college-level course work in computer science, computer technology, or related field and two years progressively responsible computer experience, including experience in maintaining computer operations, networking, and systems administration.

PREFERRED QUALIFICATIONS:

• Valid Montana driver’s license.

• Knowledge of computer applications, server and networking operations, and related hardware.

• Knowledge of copyright laws, privacy laws, and District policies related to network/computer access.

• Knowledge of requirements and procedures for determining the configuration of microcomputer equipment and system-level and commercially packaged software.

• Knowledge of methods, tools, and procedures used in installation, repair, and maintenance of computers and equipment.

• Ability to troubleshoot, investigate, and correct computer malfunctions or concerns and perform routine hardware and software technical support.

• Provide demonstration and explanation of a variety of computer hardware and software operations.

• Work effectively with strict timelines, numerous contacts, and the necessity for accuracy.

• Establish and maintain cooperative and effective working relationships with others.

• Communicate effectively orally and in writing to non-technical staff.

• Train and provide direction to others as requested by Director of Technology.

• Work effectively, both independently and as a member of a team.

• Read, interpret, apply, and explain rules, regulations, policies, and procedures.

• Ability to handle stressful situations.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Assist in distribution, installation, and operation of the District’s computer, server and network systems.

• Report major software and system malfunctions to Director of Technology for purpose of maintaining efficient operation of network.

• Confer with users regarding system operational malfunctions and determines corrective actions or steps to maintain functional data network.

• Travel to various sites to troubleshoot equipment problems and install new equipment.

• Develop assistance guides as needed or requested.

• Install, test, troubleshoot, and maintain computer hardware and software; diagnose and resolve problems and malfunctions utilizing test programs and equipment.

• In collaboration with Director of Technology Services, previews software; recommends purchase of new and replacement hardware and software. 

• Communicate with vendors, suppliers, Director of Tech concerning parts, equipment and program operation, and new technology.

• Maintain records and prepare reports related to equipment inventory, maintenance, installations, and warranties.

• Respond to emergency requests for equipment repairs.

• Only minimum duties are listed.  Other functions may be required as given or assigned.

SECURITY/CONFIDENTIALITY RESPONSIBILITIES:

This position has a high degree of availability to confidential data and information therefore a high level of trust is given to this position.  Violation of any of these responsibilities could result in discipline, including termination.

• Will help to insure that the district acceptable use agreement is followed and adhered to by students and staff.  Any violation must be reported immediately to the Director of Technology.

• If in working on a system while following the responsibilities of this position, personal or confidential information or data is revealed the sharing of this information in any form could result in discipline, including termination.

PHYSICAL/MENTAL DEMANDS:

• The physical requirements indicated below are examples of the physical aspects that this position classification must perform in carrying out essential job functions.

• While performing the duties of this job, the employee is frequently required to sit, walk, stand, bend, stoop, kneel, crawl, stretch, lift and carry equipment and objects, and travel from building to other sites.

• Must have dexterity of hands and fingers to operate computer keyboard and to finger and grasp objects.

• The employee is required to be able to speak and to hear to exchange information and make presentations.

• Persons performing service in this position classification will exert up to 50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.

• Perceiving the nature of sound, near and far visual acuity, depth perception providing oral information, the manual dexterity to operate business related equipment, and handle and work with various materials and objects are important aspects of this job.

• Exposure to hot, cold, wet, icy, humid, or windy conditions caused by weather may occasionally be experienced.

• While performing the duties of this job, the employee rarely performs routine work.  The employee frequently exercises flexibility (ability to shift from one task to another).  Guidance and reinforcement are usually unavailable. The employee frequently works within time constraints and maintains attentiveness intensity.  The employee is frequently involved in social interactions which require oral and written communications.

Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job.

TERMS OF EMPLOYMENT:

Employed for prescribed term, salary, benefits and other working conditions to be determined by District Policy, Federal and State Law as well as appropriate funding from state, federal, and/or passage of levies.

EVALUATION:

Performance of said duties will be evaluated in accordance with provisions of the Board's Policy on Evaluation of Classified Personnel.