Instructional Design & Technology Specialist

Title: Instructional Design & Technology Specialist 

Job Category: Staff 

Division: University Operations 

Department: Information Services 

Opened Date: 11/21/2018 

Hours: Full time 

Benefits: Full time salaried 

Short Description: Seeking Instructional Design & Technology Specialist.  Offering Work/Life Balance.

The University of Portland’s Information Services department invites applications for an Instructional Design & Technology Specialist. This position is a part of the University of Portland Academic Technical Services & Innovation (ATS&I) department. ATS&I provides technical development and support related to academics, faculty, and research. Duties of this position include faculty technology professional development and including providing direct support to faculty on the integration of technology in teaching and the classroom.

A few of the benefits offered by the University include: work/life balance; medical, dental, long-term disability, and life insurance; paid holiday break in December in addition to vacation/sick time; tuition remission for employee and family members (for family, generally after two years of employment), retirement contributions (generally after two years of employment), and a home purchase assistance program. (Please note that eligibility for all University benefits is subject to applicable policies, practices, and requirements.)

The University of Portland is centrally located in Portland, Oregon, a thriving city in which to live: from the food and micro-breweries, to the high percentage of bookstores per capita, to the easy access to outdoor recreation found within Portland, the Columbia Gorge, Mt. Hood and the Oregon coast.

The University of Portland is devoted to providing an education of the heart and mind by focusing on teaching and learning, faith and formation, and service and leadership.  The University has grown to a vibrant intellectual community of more than 5,000 students, professors and staff.

The full job description is available at: www.bitly.com/instrudes1119

This posting was posted on November 21, 2018, and applications will be accepted on a rolling basis until the position is filled.
 

Responsibilities:

• Oversee, develop, and implement faculty technology professional development in ATS&I. Help build a professional development plan for faculty. Provide direct support to faculty on the integration of technology in their teaching and classroom. Support face-to-face, technology assisted, hybrid and fully online courses. 

• As part of the Instructional Design team at ATS&I, participate in the project intake portion of the ID process. Work with subject matter experts and the ID team and add capacity when needed. Help faculty select technology tools to enhance online and hybrid instruction.

• Interact with faculty and staff as a first point of contact for ATS&I supported applications and services.

• Act as liaison to Accessible Education Services. Manage the captioning of online video services and provide training to faculty on how to make their courses and content accessible to all students at UP.

• Facilitate roundtable discussions with faculty technology ambassadors to gaining insight from the community to better our processes and services. 

• Consult with customers to ensure appropriate request and receipt of services and equipment. Provide recommendations for improving existing systems and/or procedures, ensure knowledge transfer of expertise, and assist with staff development.

• Provide responsive, transparent support to ensure excellent customer service.

• Provide escalation support via phone, email, and other communication tools. Properly escalate unresolved queries to the next level of support ensuring the tracking, routing, and redirection of reported problems to correct resources.

• Preserve and grow knowledge of procedures, products, and services.

• Recommend solutions to specific problems.

• Respond to customer’s technical emergencies during regular and non-regular business hours, as needed.

• Help maintain a team-orientated atmosphere within Academic Technology Service & Innovation and the Information Services unit.

• Create technical documents regarding the use of University supported technologies.

• Keep faculty and staff informed of impending changes related to ATS&I supported applications.

• Pursue and successfully complete technical training that improves job performance and enhances subject matter expertise.

Other duties as relevant to the duties of the position or as assigned by supervisor or designee.

Please note that the above list of duties is not comprehensive but generally demonstrates the types of matters under this position’s purview and responsibility.
 

Requirements:

Education and Experience

• Required: Bachelor’s degree involving Instructional Design, Educational Technology, Computer Science, Information Technology, or related field, and two years’ relevant experience in combination with certifications.

• Required: Knowledge and/or experience with accessibility of technology in education and instructional design.

• Or equivalent education and/or experience.

Knowledge, Skills and Abilities

• Strong proficiency with computers and programs, including website management tools and collaborative environments such as Google Docs or Office 365. Experience with iOS and Android platforms and devices.

• Ability to effectively use Web 2.0 technologies, Camtasia for the Mac and PC, Voicethread, Kaltura/MediaSpace, mobile devices in education, Adobe Photoshop, Adobe Premiere, and Video experience with digital SLR, and a variety of video/audio editing solutions.

• Ability to quickly learn new technologies/applications at level of sophistication and proficiency required of the duties of the position.

• Ability to research and test new technologies as they apply to teaching and learning.

• Ability to work well in a fast-paced team environment.

• Strong organizational, and time management skills.

• Strong attention to detail and accuracy.

• Ability to consistently handle and follow through with multiple projects, tasks, and business processes while meeting deadlines.

• Strong orientation towards taking ownership of projects and assignments by being proactive, communicative, and making process improvement suggestions.

• Advanced troubleshooting and multi-tasking skills.

• Strong verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent analytical and critical thinking skills.

• Ability to establish effective working relationships, professional rapport, and effectively accomplish work within a University setting that includes a diversity of individuals, groups, policies, and processes.

• Demonstrated competence with different/diverse groups and ability to be an effective partner with diverse students, faculty, and staff.

• Ability to work effectively as part of a team as well as independently.

• Ability to learn and apply applicable University and other policies. Knowledge of FERPA and Title IX policies or the ability to be trained about such policies.

Please see full job description (link above) for information about physical requirements, working conditions, work standards, and statement about reasonable accommodations.

Supplemental Questions

1. Why are you interested in applying for this position?

2. Please describe your strongest work-related skills. How do these skills fit into the requirements for this position?

3. What are work-related skills that you need to grow or improve? Is there an aspect of this position that you feel you need to learn or grow into?

4. What prior experience do you have leading and implementing professional development?
 

Required Documents:

Cover Letter, References, Resume, Supplemental Questions