Instructional Tech Specialist

Inspire Awesome with Eastern Washington University! We are currently seeking skilled and team-oriented applicants for the following position: Instructional Tech Specialist (ITS 2)

Instructional Technology Design and Development is a division of Outreach and Engagement at EWU. This unit is responsible for research, development, management, and review of all teaching and technology solutions as well as academically oriented graphics and photography. This includes learning management systems (LMS), course development, Media systems and services (streaming, lecture and desktop capture, course recordings, etc.), learning analytics, learning space design, and technology events and workshops.

The Instructional Technology Specialist provides support of instructional technology systems through the maintenance of equipment and assists team members with the implementation and use of instructional technology through collaboration with stakeholders.

This position must have knowledge of IT systems, concepts, and methods.

The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan with 100% university match, generous paid vacation and sick leave, 11 paid holidays (adjusted accordingly), tuition waiver benefit and more!

EWU expands opportunities for personal transformation through excellence in learning.

This is an open recruitment; three days’ notice will be provided prior to closure of recruitment.

Eastern is a regional, comprehensive university located in Cheney, 20 minutes from downtown Spokane. In addition to Eastern’s Cheney campus, we also offer our Riverpoint campus in Spokane, plus additional teaching/learning centers located in other cities throughout Washington State. Enrollment has reached over 12,000 students. The Cheney-Spokane area is the heart of the Inland Northwest, with excellent restaurants, theater, shopping, skiing, hiking, lakes, a choice of living in a medium-sized city or a small town, and high quality schools and housing.

Eastern Washington University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Eastern Washington University is an affirmative action/equal opportunity employer, and applications from members of historically underrepresented groups are especially encouraged.

This position, during the course of university employment will be involved in the receipt of, or accountability for, university fund or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. Employment will be contingent upon successful completion and passing of a background check.

This is an agency shop position.

Optional: Contact Saundra Godin in Human Resources at sgodin@ewu.edu to obtain a copy of the Essential Functions Analysis_ which will describe conditions of employment, such as physical demands.

None anticipated

Specific Position Requirements:

• Bachelor’s degree in computer science, management of information systems, education/adult learning, instructional technology or related field.
• 2 years of recent instructional technology experience relevant to the position’s essential duties.
• Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility and/or diversity.

• Recognized Teaching Certificate (state issued, Sloan-C, or similar), formal teaching experience and/or certificate/experience in professional training and development; or the ability to obtain relevant certification within 1 year.
• 2 years of ERP, Learning Management System, or similar enterprise administration or administrative experience.

It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process. 
Required documentation includes all of the items listed below. 
1. Attach a detailed cover letter in which you explain how you meet each of the required minimum qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter. 
2. Attach a chronological resume including work experience, education, and applicable certifications. Please include the names, addresses and phone numbers for 3 professional references in your resume. 
3. Complete the online application form and respond to the online questions, if applicable.

Application

Assists with needs assessments and capacity planning to interpret and translate instructional technology, data, and technical needs to meet the project goals of stakeholders (institutional, college, department, faculty, student, administration/staff, and the community).
Tasks include:

• Identifies instructional technology needs that can be implemented by stakeholders.
• Evaluates the application of instructional technology.
• Investigates and researches solutions to instructional technology issues identified in capacity planning and needs assessments relative to teaching, technology, and learning.
• Assesses the current state of technology to identify and recommend improvements.
• Evaluates current and emerging best practices in IT relative to the institutional strategic plan and applies them to projects.

Assists with stakeholder (college, department, faculty, student, administration/staff, and the community) consultations in the selection and use of the most appropriate data, tools, or services to meet objectives.
Tasks include:

• Identifies and explores processes and procedures to meet the instructional technology needs of stakeholders.
• Assesses deployed solutions for performance and effectiveness of the solution.
• Surveys applicable technologies and reports on the strengths and weaknesses of those technologies to address business requirements and processes.

Provides technical assistance required to ensure that clients have access to required components of the instructional technology infrastructure.
Tasks include:

• Advises stakeholders in the use and best practices of instructional technology.
• Drafts resource reference materials for system users including user manuals, online help pages, tutorial videos, and web page content.
• Provides technical support and guidance relative to problems involving user interface, browser, hardware, and supporting software.
• Ensures continuous customer support and maintains contact with customer through resolution.
• Coordinates efforts with the Help Desk to ensure requests are effectively resolved.
• Evaluates unusual circumstances and considers different approaches while dealing with incomplete and conflicting information.
• Ensures the solution delivered to stakeholders meets the business need(s) for which the project was undertaken by planning and facilitating user acceptance testing.
• Performs Tier 2 issue resolution for incoming help requests from end users. Complex problems are referred to a higher level.
• Maintain technical content and resources for workshops, web presence and signage related to instructional technology.

Assists with stakeholder needs as assigned through course creation as well as media systems and data analytic consultations.
Tasks include:

• Analyzes stakeholder needs to define requirements; assesses the current state of the pedagogy to identify and recommend improvements; and verifies and validates the resulting solutions.
• Ensures solutions delivered to stakeholders meet the business needs.
• Assists with backend elements of media delivery, streaming, and curation.
• Assist with the collection of data relevant to instruction and learning from disparate sources for data science and learning analytic projects.

Assists with maintaining progressive and sustainable learning space solutions based on current technologies and design practices and standards.
Tasks include:

• Plans and schedules the installation of new or modified hardware and operating systems and applications software.
• Troubleshoots equipment by analyzing, identifying and diagnosing faults and symptoms to determine need for replacement.
• Enhances systems and applications.
• Installs system hardware and software. Performs standard maintenance, preventive maintenance, modification, testing and debugging. Tests according to appropriate standards.