Instructional Tech Support Specialist II

Boston University Medical Campus IT - Educational Media seeks an audio/visual and instructional technology professional to join its excellent team.

This position will operate, maintain, problem-solve and provide tech support for classroom technology systems and services. Serve on multiple project teams in a variety of roles such as Project Coordinator, Project Lead, Technical Lead or Client Lead, for events in need of long-term planning and longitudinal projects. They will focus on consistently providing outstanding support for our diverse client community of faculty and staff, and students. At times, this position may entail being on call and supporting a few weekend events a year as well as flexibility to swap hours with colleagues for coverage at times.

• Provide in-person and remote service and support for live classroom and event presentation as well as webinar/web-meeting/streaming formats. 
• Deliver training and consultation for clients as they continuously adopt new technology tools for live and remote presentations.
• Reach out widely to clients across Boston University Schools of: Medicine, Public Health, and Dental Medicine.
• Identify emerging technology that may improve instructional and learning experiences, share with management to settle on which products to explore/demo further, and work with the rest of the team on testing and verification of solutions.

About BUMC IT - Educational Media department falls under Boston University's Information Services and Technology group and collaborates with colleagues on the Charles River Campus in several centralized departments. Join us in supporting our university community in using technology efficiently and effectively! 

If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

Technical Expertise:

• Bachelor's Degree required with 3-5 years of experience in a related technology environment, preferably in Higher Education.
• Bachelor's Degree in a related discipline is preferred.
• Solid experience with classroom/event AV support and troubleshooting.
• Able to create documents and reports using MS Office.
• Familiarity with Service/Incident ticketing system, space scheduling databases, digital signage platforms, lecture capture systems a plus.
• Must be able to lift moderately heavy equipment (up to 50 pounds).

Soft Skills: 

• Must follow procedures and keep accurate records of incidents and requests while working in the field.
• Strong writing and organizational skills required.
• Demonstrate patience when problem-solving complex technical issues in person and on the phone, with diverse customers.
• Learn and support new technology quickly.
• Must possess excellent interpersonal communication skills.
• Strong customer service skills absolutely necessary.
• Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment.
• Interact with all levels of an organization in a professional, diplomatic, and tactful manner.
• Work well with external vendors.
• Work productively in cross-functional teams and/or resourcefully and independently as an individual.
• Must possess the ability to work autonomously and maintain control in rapidly changing situations.
• A high level of independent decision making is required.

Please note all newly hired staff and faculty will need to be in compliance with Boston University’s COVID-19 Vaccination and Booster Requirement within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption (instructions). For further information on the University’s response to COVID-19, please visit the COVID-19 Resources site. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.