Instructional Technology Consultant (Instructional Technology Assistant II)

Description

Department:

Location:
Health Sciences Center
Time Type:
Full time
Worker Type:
Regular
Job Req ID:
R102484
Minimum Requirements:
Bachelor's degree in Instructional Design/Educational Technology, Computer Science or related field and two years of related experience. Additional experience may be used on a one-to-one basis to offset the educational requirements.
Position Description:

The Instructional Technology Consultant is responsible for assisting with learning space technical support to the Undergraduate Medical Education's faculty, staff, and students, under the supervision of the Assistant Director of Instructional Technology. The ideal candidate will possess a solid grasp of both Apple and PC operating systems, essential for ensuring a seamless computing experience within the medical school environment. Additionally, this employee will also be adept at troubleshooting computer and audio-visual issues, encompassing areas like live streaming, lecture capture, video conferencing, and hybrid learning events. They should be skilled in providing audio-visual support for collaborative learning and team-based events.

The position requires communicating effectively with users of varying technical backgrounds and working both independently and as part of a team under the guidance of senior staff. The Instructional Technology Consultant will assist in supporting all technologies used in the learning space environment of the medical school, including classrooms, auditoriums, labs, and special event spaces. The successful candidate will have opportunities to learn about emerging technologies and software, and assist in maintaining and updating technology-related documentation, such as user guides, manuals, and troubleshooting procedures.

This individual will be required to work in-person, as those constituents who need technical support are on-site. This employee will be expected to assist instructors with setting up their technology for classes starting at 8AM Monday through Friday, with occasional weekend work.

Overall, the Instructional Technology Consultant serves as the front line technical support for faculty engaging with IT and audio-visual technology in the classroom. The candidate who is eager to learn and grow in these areas will find the multifaceted nature of this position rewarding. This role offers a path for skill development and career progression within the Academic Technology Department and will report directly to the Assistant Director of Instructional Technology.

Essential Duties and Responsibilities

• Assist in providing technical support to the medical school's faculty, staff, and students.
• Setup, image, and troubleshoot PC and Apple computers. Participate in the installation and maintenance of hardware and software, including updates and patches, with supervision as needed.
• Help faculty use classroom audio-visual technology, including PowerPoint presentations, live streaming and video conferencing. Assist in troubleshooting technical issues and provide resolutions, both remotely and in-person.
• Assist senior technologists in integrating audio-visual control systems for classrooms, collaborate with vendors and third-party technology integrators.
• Communicate effectively with users of varying technical backgrounds to provide technical support and assistance. Aim for exceptional customer service and a commitment to resolving technical issues with support from senior staff. Assist in training faculty, staff, and students on technology use and best practices, as directed.
• Work under supervision and as part of a team to provide technical support for all technologies used in the learning space environment of the medical school. Assist in technology-related projects, including the implementation and roll-out of new technologies.
• Collaborate with other technology specialists to ensure a consistent user experience, with support from senior team members.
• Assist in maintaining and updating technology-related documentation, including user guides, manuals, and troubleshooting procedures, under the direction of the Assistant Director of Instructional Technology or other senior staff.

Preferred Qualifications

• Demonstrated ability to prioritize work to meet multiple, competing deadlines.
• Ability to trouble-shoot technology problems.
• Effective oral, written and interpersonal communication skills.
• Prior experience setting up PC and Apple computers.
• Experience designing and setting up classroom or special event audio visual systems.
• Ability to work along side a diverse range of constituents; faculty, clinicians, residents, staff and students.
• Demonstrated ability to prioritize work to meet competing deadlines.
• Demonstrated technology problem-solving abilities.

Grade 3 Min 18.56 Mid 23.23 Max 27.85

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Employment team at employment@louisville.edu or 502.852.6258.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 215 Central Avenue, Ste 205 - Louisville, Kentucky 40208.

If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.