Instructional Technology Specialist (IT)

The Instructional Technology Specialist will provide exceptional service and technical support for Learning Spaces at the ASU West campus.  This involves working closely with faculty and students to ensure that their teaching and learning experience exceeds expectations.

Job Family Information Technology

Department Name ECLS Classroom Services UTOW

Full-Time/Part-Time Full-Time

VP Code UNIV TECHNOLOGY OFFICE

Scope of Search Open

Grant Funded Position This is not a grant funded position and is not contingent on future grant funding.

Salary Range Depends on experience

Close Date 29-November-2018

Category 02

Essential Duties

• Assisting with desktop, classroom, and computing site operations.

• Setting up, installing, and maintaining computer hardware and multimedia equipment.

• Maintaining classroom and computing site environments.

• Developing and fostering client relationships with faculty to maximize their classroom experience.

• Training users on hardware and software tools.

• Providing technical assistance for video conferencing;

• Performing computer, multimedia controller, hardware, software, and network troubleshooting.

• Maintaining records, supplies, and inventory; and leading, mentoring and training.

• Evaluating the performance of student employees based on established procedures.

Minimum Qualifications

Associate’s degree in technology or related field AND two years of experience providing information technology services; OR Four years of experience providing information technology services; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.  Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.

Desired Qualifications

• Experience providing service to a diverse customer base, preferably in an educational setting;

• Experience providing advanced technical support, troubleshooting, and training for classroom technologies;

• In-depth knowledge of Apple and Windows Operating Systems;

• Experience working in a lead position, including management of others;

• Experience working with internal groups and outside vendors to collaborate on projects, problem solve, or design solutions to technical issues;

• Experience managing cases in reporting systems such as Salesforce and ServiceNow;

• Demonstrated evidence of effective communication with both technical and non-technical users.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to and over 100 pounds. Regular review of completed tasks.

Department Statement

The University Technology Office embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University.  We are a values-driven organization.  Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives.  Applicant must be eligible to work in the United States; ASU UTO will not be a sponsor for this position.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. 

ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree 

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. 

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
Arizona State University is committed to providing safety and security resources and information for our students, faculty, staff, and visitors. In accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), ASU publishes an Annual Security and Fire Safety Report, which includes safety and security policies and procedures, crime and fire prevention information, crime and fire statistics, and numerous resources for current and prospective students and employees. To access the ASU Annual Security and Fire Safety Report online, visit https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. A hard copy of this report may be obtained, free of charge, by contacting the ASU Police Department at 480-965-3456 or by visiting the ASU Police Department at 325 E. Apache Blvd., Tempe, Arizona, during business hours (M-F, 8 a.m. to 5 p.m.).

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

• Application deadline is 3:00PM Arizona time on the date indicated.

• Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

• Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

• ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

• Only electronic applications are accepted for this position.