IT Desktop Support Coordinator Lead

Organization Summary Statement:
The University of Maryland Division of Information Technology (DIT) is seeking a IT Desktop Support Coordinator Lead to join our Platform Services team. As a member of the Enterprise Desktop team, the IT Desktop Support Coordinator Lead is part of a team that continues the evolution of the workstation computing environment. This position plays a major role in the technical implementation of workstation endpoint management, application deployment and updates, and asset management. This position proposes and helps with design to the current environment. The primary role of this position is to provide support for our Windows and Mac operating systems endpoints.

Job Responsibilities:
Deploy, integrate, configure, and secure Microsoft Windows Desktop and Mac operating systems in Active Directory, standalone, and hybrid environments (on-premises and cloud-based).
Manage and maintain Mac operating systems, including in-depth use of JAMF and Mac scripting for effective configuration and management.
Automate desktop management processes using programming and scripting languages to streamline operations and increase efficiency.
Plan, develop, and implement system enhancements, incorporating new features for Windows Desktop and Mac operating systems, and deploy new applications and services as needed.
Manage patch updates and create application deployment packages, including scripting, re-packaging, and automating deployment/remediation processes.
Utilize expertise with MacOS, JAMF, VDI, scripting, BitLocker, Microsoft Azure, InTune, Office 365, OMS, and Amazon Web Services to optimize system performance and ensure secure operations.
Conference room technology support includes AV equipment, projectors, and other necessary accessories.
Test, plan, and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
Ability to remediate security vulnerabilities in managed endpoints.
Work within an incident management system (I.E., ServiceNow) to resolve service-impacting problems within the established SLA timelines, communicating well with end-users and co-workers throughout the process.

Physical Demands:
Predominantly operates in an office environment. Some periods may be spent in computer rooms for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of server equipment.
Some evening and weekend work might be required.

Preferences:
Experience deploying, integrating, configuring, and securing Microsoft Windows Desktop and Mac operating systems in an Active Directory and standalone environments as well as hybrid environments (on-premises and cloud-based).
Experience in, and in-depth knowledge of, the Mac operating system, JAMF, and Mac scripting.
Experience automating processes using programming\scripting languages for desktop management.
Experience performing systems planning and development to include new features in the Windows Desktop & Mac operating systems and the ability to deploy new applications and services.
Experience with patch management and development of application deployment packages including scripting, application re-packaging, and automated deployment/remediation.
Experience with MacOS, JAMF, VDI, scripting, BitLocker, Microsoft Azure, InTune, Office 365, OMS, and Amazon Web Services.