IT Director, Enrollment & the Student Experience

Job Description Summary:

The Office of Enrollment and the Student Experience is a mission-driven organization providing a cohesive experience throughout all phases of the student lifecycle, from the admissions and enrollment process through graduation and beyond, by supporting a connected, comprehensive and student-centered approach to the student experience. Reporting to the Senior Vice Provost for Enrollment and the Student Experience (ESE), the ESE includes the offices of undergraduate admissions, graduate enrollment, career services, student financial assistance, student success, student experience and student services, systems and analytics. The ESE is committed to a student-first mentality, utilizing a data-driven approach to continuous assessment and improvement across the organization.

The Office of Student Systems, Services and Analytics (SSSA) is a diverse team of functional areas including Colonial Student Services, ESE IT, and ESE Data Analysis, Reporting and Evaluation with responsibility for administering and supporting a wide range of services related to students’ successful progression from enrollment through graduation.  SSSA uses a student-focused approach to its responsibility for ensuring the integrity and continuity of all ESE data systems, structures and services and serving a critical role in the integration and continuing development of the ESE student systems, services and analytics functions. SSSA supports the university’s mission as it relates to the management of enrollment and student experience data, systems and services. The SSSA team leads the successful planning of resources, processes, platforms and technologies, data and analyses that support enrollment and the student experience including the administration, collection, review and analysis of student data to inform decision-making. SSSA provides guidance and support on various policy matters and the development of strategies, collaborations and efficiencies that enhance overall enrollment and the student experience at the university.

Reporting to the Associate Vice Provost for Student Systems Services and Analytics, the IT Director leads a diverse team of business analysts, technicians and system administrators, who ensure the integrity and continuity of all related data and systems. As a member of the SSSA leadership team, the position develops strategies and efficiencies to enhance the student experience, operational capacity and capabilities.

This position will be responsible for the following:

• Oversight and strategic direction for the ESE IT Portfolio, setting priorities for long-term technology and strategy.

• Acting as the Associate Vice Provosts representative with Division of IT and represents the division on all appropriate university committees.

• Assessment and analysis of ESE systems and processes, identifying opportunities for implementation of strategic efficiencies, innovation, and collaboration.

• Development and implementation of all cross-unit projects, setting priorities and ensuring alignment with organizational goals.

• Leading a staff of department-embedded analysts that manage day-to-day systems and processes required for each office, while creating a cohesive team that forwards the over-all organizational priorities.

• Assisting in multi­year planning, analysis, and business process management efforts, identifying technology solutions that align to business strategy and goals.

• Bringing a strategic focus to business process management concepts and principles including the continuous improvement of core business processes.

• Working regularly with stakeholders across the university, participating in committees and working-groups, related to technology, and systems, to weave the Student

• Experience into the GW culture, creating opportunities for collaboration and innovation.

• Manages project and systems budgets, making recommendations to the Associate Vice Provost for prioritization of funding and opportunities for savings.

• Performs other duties as assigned.

The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 8 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study plus 6 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:Preferred Qualifications:

• Project Management experience, PMP preferred

• Progressive leadership experience

• IT portfolio management, developing and implementing technological systems

• Experience within higher education enrollment and student life

• Experience with SalesForce, business process improvement and innovation

• Demonstrated commitment to promoting and enhancing diversity

Typical Hiring Range$87,400 - $142,000 How is pay for new employees determined at GW?