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IT Operations Manager

Johns Hopkins University, MD
Job Level
Mid-level position
Post Date
11/08/2019
Job Category
Manager / Supervisor
Sector
  • Technology
Job Status
Areas of Responsibility
  • Systems / Operations
  • Information Technology
Link to Job Posting

General Summary/Purpose:

The Whiting School of Engineering employs server and workstation technologies to support academic, research, and administrative activities. This position will enable the school to use best practices and efficient maintenance strategies with regards to their core operational infrastructure.  It will plan and operate the core storage and virtualization platforms in WSE, and directly supervise the WSE IT Linux administration team. 

 

The IT Operations Manager will plan, manage, and implement complex, high-impact infrastructure projects for WSE clients (for example, compute cluster upgrades, or migrations to MARCC colocation services) leveraging a wide variety of enterprise-class IT technologies and best practices. The position reports to the IT Director of WSE IT but will be a highly skilled resource available to all users and IT staff across WSE.

 

Specific Duties & Responsibilities:

45% -- Project Collaboration and Lifecycle Participation

  • Function as the team lead for multiple IT projects that impact the Whiting School server and workstation infrastructure, drawing on appropriate human and technical resources to assure success

  • Collaborate with groups inside the school and across the Hopkins institutions to develop solutions to new or ongoing projects

  • Test new products and solutions originating from Hopkins enterprise IT services to determine usefulness in WSE environment

 

20% -- Install, Maintain, and Troubleshoot:

  • Install and configure server hardware, storage, and networking for related projects

  • Install and configure VMWare virtualization stack (hypervisor, patch management, replication)

  • Install configure and maintain server operating systems and server-based software (database, security, backup)

  • Ensure configuration security guidelines are followed

  • Responsible for the daily operation of all hardware and software for related projects

  • Responsible for upgrades, maintenance, replacement and repair of hardware and software

  • Serve as the point of contact for server facilities across the school

  • Be available for scheduled off hour support of all related projects and emergency system support

 

15% -- Relationship Management / Leadership

  • Interface with Hopkins IT for supporting services such as virtual machine hosting, network security, storage, and authentication

  • Interface with IT people outside WSE IT to monitor / support their use of information technologies

  • Monitor the IT industry landscape by reading related publications and attending conferences

  • When the IT Director is unavailable, attend meetings in the Director’s place

 

10% -- Performance Management

  • Conduct annual reviews

  • Staff development and mentoring

  • Provide ongoing feedback and constructive criticism

  • Prioritize and direct work efforts, providing guidance and direction

  • Conflict resolution

  • Motivate for higher collaboration and performance

  • Conduct interviews and make recommendations for hire

  • Promote and model a culture of exceptional customer service

 

10% -- Planning and Procedure

  • Recommend or formulate plans to benefit the school’s technology needs

  • Provide input on priorities for IT operations

 

Minimum Qualifications (mandatory):

  • A Bachelor’s degree. 

  • 5 years of progressively responsible related experience is required.

  • Additional experience may be substituted for education and additional education may substitute for experience.

 

Preferred Qualifications:

  • A Bachelor’s degree in a technology field coupled with a minimum of 5 years of increasingly complex related experience is strongly preferred.

  • At least 2 years of supervisory responsibility preferred

 

Special Knowledge, Skills, and Abilities:

  • Comprehensive knowledge of server operating systems, features, and systems management, including enterprise features such as failover clustering, MultiPath I/O, resilient filesystems, user directory services, and group policy.

  • Deep knowledge of VMWare hypervisor and associated supporting tools for replication, patching, and security. 

  • Deep understanding of how Linux, MacOS, and Windows client operating systems interact with network services.

  • Strong critical and analytical skills.

  • Skilled at performing root cause analysis and applying a deep understanding of underlying fundamental IT principles to planning and problem solving.

  • Ability to set and manage multiple priorities and complete tasks in timely fashion.

  • Ability to work independently, as well as in a leadership role with a team.

  • Broad understanding of fundamental IT principles that result in maintainable, secure systems supporting a wide array of applications

  • Ability to work independently as well as part of a team, ability to support customers of all sorts (students to deans, non-technical to experts)

  • Exemplary customer service skills

 

Supervisory Responsibility: 

  • 4 LAN Administrator positions (2 at level II and 2 at level III).

 

Classified Title: IT Manager 
Working Title: IT Operations Manager  ​​​​​
Role/Level/Range: ATP/04/PF 
Starting Salary Range: $80,665 to $110,880 annually
Employee group: Full Time 
Schedule: M-F, 8:30 a.m. to 5 p.m. 
Exempt Status: Exempt  
Location: 01-MD:Homewood Campus 
Department name: 10001477-Engineering Business Office 
Personnel area: Whiting School of Engineering

 

The successful candidate(s) for this position will be subject to a pre-employment background check.

 

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

 

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

 

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

 

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

 

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled. 

 

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