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IT Specialist / Senior IT Specialist

University of Illinois at Urbana-Champaign, IL
Job Level
Entry-level position
Post Date
09/07/2019
Job Category
Specialist / Associate
Sector
  • Technology
Job Status
Areas of Responsibility
  • Information Technology
Link to Job Posting

Job Details

IT Specialist or Senior IT Specialist

Technology Services

University of Illinois at Urbana-Champaign

 

Technology Services provides campus-wide technology solutions that support the teaching, learning, and research missions of the University of Illinois at Urbana-Champaign. We partner with other departmental IT staff to serve nearly 60,000 faculty, staff, and students.

We invest in our staff to enable them to do their best work and prepare for inevitable changes in the technology landscape. We encourage and provide opportunities for continuous learning and development.

This Mac-focused IT Specialist or Senior IT Specialist position provides direct support services, responds to escalated requests, oversees day-to-day operations of the team, assigns requests appropriately, coordinates request queues, and participates in a variety of projects and implementations.

 

Duties and Responsibilities - IT Specialist

Endpoint Management Services

  • Provide support, repair, and consulting endpoint services for a variety of devices including desktops, mobile devices, and peripherals. Endpoint Support services include resolving hardware and connectivity problems, rebuilds, analyzing needs and finding solutions, identifying and mitigating security threats, and other related activities for university-owned computers and devices.

  • Install, configure, maintain and upgrade Microsoft Windows and Mac OS workstations and software applications.

  • Provide users with timely software and hardware support and troubleshooting, including resolving network-related issues.  

  • Configuration and maintenance of MacOS endpoint management via the campus Munki environment.

  • Monitor workstations and systems to ensure access is only by authorized personnel.

  • Participate in the administration of database servers from multiple vendors, including troubleshooting database issues, monitoring scheduled jobs, creating maintenance scripts, and managing users.

Team and workflow facilitation

  • Participate in workgroups on engagements related but not limited to endpoint security including endpoint detection and response, and system hardening.

  • Participate in large scale system management through technologies such as mobile device management, Munki, and Workspace ONE.

  • Participate in the design, management, and prioritization of workflows and processes for the team to optimize efficiency without sacrificing quality.

  • Meet regularly with unit faculty, staff and leadership to learn about their current and future activities, needs, and resource availability.

  • Identify opportunities for units to reduce duplication and overlap in the services and technologies provided by and/or support by the units.

  • Write documentation and knowledge articles as required.

General Customer Support

  • Configure user accounts and group permissions in an Active Directory structure.

  • Install, configure, maintain and troubleshoot local and networked printers.

  • Participate in project planning for deploying upgrades to operating systems and application software.

  • Evaluate new and current technologies for possible enhancement of services to supported units.

  • Provide desktop support. Maintain the security of the desktops, both physical and operating system. Support and maintain various desktop-based applications such as MS Office, Outlook, Skype for Business, Banner applications.

  • Investigate and resolve customer satisfaction issues.

  • Work collaboratively with IT professionals across campus to meet local unit needs and enhance the overall IT environment on campus.

  • Communicate effectively with unit leadership and team members.

 

Duties and Responsibilities - Senior IT Specialist

Endpoint Management Services

  • Responsible for providing support, repair, and consulting endpoint services for a variety of devices including desktops, mobile devices, and peripherals.

  • Endpoint Support services include resolving hardware and connectivity problems, rebuilds, analyzing needs and finding solutions, identifying and mitigating security threats, and other related activities for university-owned computers and devices.

  • Install, configure, maintain, and upgrade Microsoft Windows and Mac OS workstations and software applications.

  • Provide users with timely software and hardware support and troubleshooting, including resolving network-related issues.  

  • Configuration and maintenance of MacOS endpoint management via the campus Munki environment.

  • Monitor workstations and systems to ensure access is only by authorized personnel.

  • Participate in the administration of database servers from multiple vendors, including troubleshooting database issues, monitoring scheduled jobs, creating maintenance scripts, and managing users.

Team and workflow facilitation

  • Lead workgroups on engagements related but not limited to endpoint security including endpoint detection and response, and system hardening.

  • Large-scale system management through technologies such as mobile device management, Munki and Workspace ONE.

  • Design, manage, and prioritize workflows and processes for the team to optimize efficiency without sacrificing quality.

  • Meet regularly with unit faculty, staff and leadership to learn about their current and future activities, needs, and resource availability.

  • Identify opportunities for units to reduce duplication and overlap in the services and technologies provided by and/or support by the units.

  • Write documentation and knowledge articles as required.

  • Lead and manage groups of IT professionals to accomplish IT projects and goals.

General Customer Support

  • Configure user accounts and group permissions in an Active Directory structure.

  • Install, configure, maintain and troubleshoot local and networked printers.

  • Participate in project planning for deploying upgrades to operating systems and application software.

  • Evaluate new and current technologies for possible enhancement of services to supported units.

  • Provide desktop support. Maintain the security of the desktops, both physical and operating system. Support and maintain various desktop-based applications such as MS Office, Outlook, Skype for Business, Banner applications.

  • Investigate and resolve customer satisfaction issues.

  • Work collaboratively with IT professionals across campus to meet local unit needs and enhance the overall IT environment on campus.

  • Communicate effectively with unit leadership and their staff.

 

Qualifications - IT Specialist

Required: 

  • At least one year experience with Mac Munki and SCCM endpoint management systems in an IT-related profession, and

  • One year progressively responsible work experience in an IT-related profession. Associate’s Degree or 60 semester hours of college coursework, which included Information Technology (IT), IT Management, or a closely related discipline can substitute proportionally for one year of experience.

Preferred:

  • Bachelor's degree in computer science or a technical discipline.

  • Two years of experience in maintaining a Munki and/or a mobile device management system.

  • Experience with Windows and/or Macintosh server administration.

  • Experience with business continuity concepts, practices, and principles. 

 

Qualifications - Senior IT Specialist

Required: 

Experience may be concurrent:

  • At least five years progressively more responsible work experience in an Information Technology (IT) related profession, including some experience with administering computers/servers in a Mac and Windows Enterprise environment.

  • Experience in Mac Munki and SCCM endpoint management systems.

  • College course work in Information Technology (IT), IT Management, or a closely related disciple may be substituted as follows:

    • 60 semester hours or Associate’s Degree equals one year

    • 90-120 semester hours or Bachelor’s Degree equals two years

Preferred:

  • Three years of experience in maintaining a Munki and/or a mobile device management system. 

  • Experience with Windows and Macintosh server administration.

  • Experience with business continuity concepts, practices, and principles.

 

SALARY AND APPOINTMENT INFORMATION

This is a full-time Civil Service IT Technical Associate position appointed on a 12-month service basis. The expected start date is as soon as possible after September 18, 2019.  Salary is commensurate with experience.

 

To Apply:

Applications must be received by September 18, 2019. Apply for this position using the “Apply for Position” button below.  If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu.  If you already have a profile, you will be redirected to that existing profile via email notification.  To complete the application process:

Step 1) Submit the Staff Vacancy Application using the “Apply for Position” button below.

Step 2) Submit the Voluntary Self-Identification of Disability forms.

Step 3) Upload your cover letter, resume (months and years of employment must be included), and academic credentials (unofficial transcripts or diploma may be acceptable), and names/contact information for three references.

In order to be considered as a transfer candidate, you must apply for this position using the “Apply for Position” button below. Applications not submitted through this website will not be considered. For further information about this specific position, contact Technology Services HR at techsvc-hr@illinois.edu or 217-333-4222. For questions about the application process, please contact 217-333-2137.

 

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

 

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO.

 Office of the CIO

 Technical

 IT Specialist/Senior IT Specialist - Technology Services (120613)

 09/04/2019

 09/18/2019

 TS IT Service Delivery