IT Support Specialist 1

OUR MISSION
At Milken Community School, we think education is more than what you know. Our School, founded on Jewish values, is about who our children can become and how they can help others become who they might be. Because the world our children will create tomorrow is born in the School we build today, our mission is to educate our children so they can surpass us.

POSITION OVERVIEW
The Help Desk Technician 1 works with the IT team to ensure that Milken Community School
teachers, students, administration, and staff are provided timely, accurate, and appropriate support in mission-­critical information and technology. This includes support related to computer systems and other communication systems, software, and hardware.

RESPONSIBILITIES

• Provide timely critical support in urgent situations that might arise.

• Assist users in finding solutions to a variety of changing needs.

• Provide in-­classroom support to teachers, as well as group training sessions.

• Provide one-on-one end-­user training.

• Troubleshoot and solve problems related to desktop computers, laptops, tablets, and A/V equipment (projector, Apple TV, Clevertouch, etc)

• Provide support to faculty, students, administration, parents, and staff via phone, email, or in person.

QUALIFICATIONS

• High School Diploma and one to three years of directly related work experience. Experience and training in a network environment and knowledge of network protocol preferred.

• General knowledge of Mac OS X, Google Workspace, and Windows PC devices for troubleshooting.

• General knowledge of A/V equipment for troubleshooting.

• Basic understanding of JAMF/Casper MDM software.

• Must be a creative problem solver.

• Must be team oriented.

• Committed to regular professional development to maintain skills.

• Good verbal and written communication skills.

• Exceptional customer service delivery.

• Good interpersonal skills.

• Ability to work independently.