IT Support Specialist

Rockhurst University seeks an IT Support Specialist to provide technical assistance to computer system end users. The Specialist will perform the following duties:

• Answer questions and resolve computer problems for clients in person, via telephone or from remote locations

• Provide assistance concerning the use of computer hardware, software, printing, and installation of applications, email, and operating systems.

• Maintain the service ticket system daily through an online service

• Setup and maintain audiovisual equipment for classrooms and special events

• Maintain technology assets, complete equipment repairs, perform updates and new rollouts of equipment

• Work closely with a team of other IT professionals to complete large projects.

• Manage technology inventory to include procurement, tracking and disposal.

• Ensure that University systems are aligned with IT standards

Rockhurst University is a Catholic, Jesuit University serving 3,000 students in the business and cultural center of Kansas City, MO. It is a comprehensive university offering more than 50 undergraduate and graduate programs taught by nationally recognized faculty. We employ approximately 500 faculty and staff.

Full time Rockhurst employees enjoy an excellent benefits package including:

• Medical

• Dental

• Vision

• Short and long term disability

• Life insurance

• 125 Tax Savings Plan

• Tax deferred retirement plan with a company match

• Free undergraduate and graduate classes for employees

• Free undergraduate classes for spouses and dependent children

• Vacation and sick time along with 14 paid holidays

Qualifications

• Qualified candidates will have a high school diploma or equivalent and at least 1 year of experience.

• Excellent customer services skills

• Expansive knowledge of laptop and workstation hardware/software/operating systems configuration and connectivity.

• Excellent technical knowledge and aptitude in the areas of mobile devices, applicable software, and troubleshooting techniques.

• Working knowledge and experience with Active Directory

• A thorough understanding of Windows 7, 10, Office 2016, 365, Microsoft Business for OneDrive and Macintosh platforms.

• A good understanding of systems administration and security principles. Ability to troubleshoot security issues, isolate and repair or rebuild compromised machines.

• Position may need to occasionally provide support for special events or conferences.

• Ability to support and maintain wireless technologies.

• Effective communication skills; Ability to present new technical material in group settings and train end-users

• Must be reliable, team oriented, self-motivated, proactive and able to adapt to change

• Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff.

• Excellent time management skills and ability to work under pressure and meet inflexible deadlines

Rockhurst University is an Equal Opportunity Employer and uses E-Verify.