IT Support Specialist

Grace Church School’s mission of fostering academic excellence, ethical values, and an inclusive community anchors our program and informs our pedagogy and curriculum, preparing our students to lead meaningful and productive lives.  The school nurtures and educates the whole child, understanding that our humanity comprises mind, body, heart, and spirit.  We celebrate our differences, respect our diversity, and embrace our shared human experience.

About the position

The IT Support Specialist will work closely with Assistant Director of Technology in supporting systems across the school.

IT Support Specialist Responsibilities will include:

• Help desk - Maintaining, troubleshooting and repairing hardware, I/O peripherals, smartboards and software on Basement, 1st and 4th floor of high school and wherever else needed

• High School Jamf Pro administration

• Purchasing technology accessories and supplies

• Providing emergency support for general technology operations, school-wide (shared with department)

• Assisting in the preparation of all devices, labs and systems for successful opening of each school year

• Setup and entry of internal knowledge-base for Technology Department

• Design Lab Maintenance (shared)

• Storage and organization of technology cables, accessories, and components

• Technology Access Program (TAP) device setup and maintenance

• Device sign out and delivery when needed (backup)

• Technology support roles and projects as needed and designated by Director of Technology

Requirements

• A bachelor’s degree is required.

• Must be experienced in Macintosh operating system navigation, maintenance, and troubleshooting.

• A background in providing help desk support and interfacing with system users is helpful.

• Experience working with Jamf Pro and the other software and systems listed above is a plus.

• Please submit a résumé and cover letter to apply.

• Grace is an equal opportunity employer.

Our Commitment to Equity, Inclusion, and Anti-Racism:

Grace Church School seeks to provide its students with an outstanding education and with the desire to use it to make the world a better place.  Every facet of our work is enhanced by the diversity and strength of our community.  We believe that equity and inclusion are not only hallmarks of a just society, but also virtues essential to sound learning.  And so, Grace seeks to recognize and honor the unique gifts of its students, families, faculty, and staff—and the cultures, beliefs, values, and experiences that have shaped them—striving always to cultivate mutual understanding, humility, respect, and kindness.

But inclusion is not enough and equity is an impossibility if we cannot name, acknowledge, and oppose the forces of racism and all forms of bias, hate, and fear that exist in our society and that seek to diminish so many in our midst.  Knowing this, we commit ourselves to the work of anti-racism and to the cause of justice:  that all students may find in Grace a home, may learn from Grace their precious worth, and may hear from Grace a call to serve the common good and the dignity of humanity.