IT Support Specialist I

Compensation commensurate with education and experience. For more information on Oakland University’s salary structure and fringe benefits, please go to our website at http://www.oakland.edu/uhr/benefits

This is a full-time position.
First consideration will be given to those who apply by March 2, 2018.

Bachelor’s degree in Computer Science/Information Technology or closely related field or an equivalent combination of education and/or experience. Two years experience working with computer hardware, Windows Operating System, applications (MS Office) and Macintosh and Linux operating systems and peripherals. Knowledge of operating system security. The ability to quickly and accurately diagnose / resolve problems over the phone based on customer information, including hardware & software issues. Diagnosing situations originating from LAN/Desktop or laptop out in the field and enterprise wide. Excellent organizational and analytical skills. Excellent oral and written communication skills. Ability to communicate effectively with others. Must possess a valid Michigan drivers license acceptable to the University’s insurance carrier.

Apple Certified Technical Coordinator and/or Microsoft certifications. The ability to be flexible in a changing environment, with strong desire and ability to learn new applications and technologies quickly. Ability to handle difficult technical situations. Having an understanding of the university environment is a plus. Having experience with audio visual and instructional technology hardware and software applications in a classroom environment.

Unless otherwise required by an applicable collective bargaining agreement, all minimum, additional and desired qualifications are preferred, but qualifications, degrees, and/or experience deemed comparable and/or equivalent by Oakland University in its sole and exclusive discretion may be considered.

Analyze, develop, coordinate and implement desktop and notebook installations and desktop security practices, with particular emphasis on the Apple environment. Support issues including but are not limited to the areas of email, operating systems, network connectivity, and applications, and classroom technology.