IT Support Specialist I (Part Time)

QUALIFICATIONS

Personal

• Self-motivated; strong work ethic

• Relational; strong communication skills

• Expects/demonstrates excellence

• Exercises wise judgment in decision-making

• A spirit of diligence, responsibility, and promptness

• Gracious, courteous, friendly, likeable

• Commitment to ongoing personal and professional growth

• Ability to maintain confidentiality

• A good sense of humor

• Team-player

• Handles multiple tasks at once without being visibly frustrated

• Willingness to learn new skills

Spiritual

• Loves Jesus and is in pursuit of a deep relationship with Him daily

• Actively involved in a body of believers

• Strong knowledge of scripture

• Aligns with the school’s statement of faith, mission, and core values

• If applicable, an exemplary spouse and parent

Professional

• College or technical degree (or pursuing), or equivalent experience

• Proficiency in Microsoft Office Suite, Google Suite

• Strong understanding of desktop hardware, software applications, operating systems and network connectivity

• Work well in a team-oriented environment

• Possesses organizational skills and attention to detail

• Strong problem solving/analytical skills

• A/V experience a plus

RESPONSIBLE TO

IT Director

POSITION TERMS

Hourly

RESPONSIBILITIES

The IT Support Specialist I will work as a member of LCA’s IT Team providing excellent support for all technologies utilized by students, faculty, staff and parents. This individual must be willing to own problems/request from initial report of the issue through ensuring the root cause has been identified and a permanent fix is in place. Daily responsibilities include, but are not limited to:

• Respond to internal & external inquiries, phone call and email requests

• Document, track and monitor problems in help desk ticketing system to ensure timely resolution of customer issues

• Escalate problems as necessary

• Validate and process qualified hardware returns

• Cross collaborate with internal departments

• Provide support to employees, students and parents

• Perform administrative duties as needed

• Support Windows based desktops and laptops, Chromebooks, iPads, Macs and printers

• Assist in A/V setups and operation, as needed

• Provides after hours and on-call support, as needed.