IT Support Technician

Brentwood School, a vibrant and diverse K-12 independent school, is seeking an experienced IT Support Technician. The IT Support Technician is a member of the Brentwood School Technology Department and reports to the Directors of Information Technology. The IT Support Technician works with a variety of people to support technology use and is responsible for dealing with a broad range of equipment, diagnosis, troubleshooting and repair of equipment and applications. Brentwood School technology includes computers, printers, tablets, a variety of audio and visual equipment, telecommunications and networking equipment, and other devices and applications. As a member of the technology department in an educational environment, the IT Support Technician should be a self-directed and highly motivated learner who is aware of technology trends and best practices in the industry.

Responsibilities include, but are not limited to:

• Diagnose, troubleshoot and repair hardware, devices, peripherals, software, and web applications, as well as set-up, configure and test equipment, software, and web applications
• Perform preventative maintenance on variety of equipment including but not limited to computer hardware, printers, peripherals, visual equipment, and other devices
• Maintain an up-to-date knowledge of repair practices, policies, and technical specifications of computer hardware, software, web applications, devices, peripherals, and visual equipment
• Complete internal documentation related to service (i.e. how to fix a problem), warranty tracking, inventory maintenance, and repair history
• Contact users as needed to discuss specific symptoms of equipment failure, nature of repairs required, and possible solutions to equipment problems
• Contact vendors for technical support and parts procurement both electronically and by telephone.
• Answer Technology Help Desk calls, create and revise Help Desk tickets
• Support faculty, staff, and students in their use of technology in the classroom and other facilities on both campuses
• Understanding of basic network troubleshooting skills
• Windows and Mac management using appropriate software
• Other duties as assigned

Qualifications:

• Five years relevant experience in a related field with direct experience in the diagnosis, troubleshooting and repair of Windows and Macintosh systems
• Desired qualifications: Apple certified technician, A+ IT Professional preferred
• Audio/Visual support experience desired
• A Bachelor's degree or an equivalent combination of experience and certificates required

Skills and abilities:

• Ability to multi-task and work accurately under deadline pressure
• Energy, patience, and a sense of humor necessary to work effectively with a variety of constituents
• Professional attire and conduct
• Highly organized with a detail-oriented approach to work
• A demonstrated commitment to teamwork and collaboration
• Interpersonal communication skills with a good command of the English language, both written and spoken
• Ability to work flexible hours and days
• Motivated to learn about new technologies and share knowledge with team members.
• Ability to occasionally lift up to 30 lbs

Brentwood School is dedicated to the creation of a diverse faculty and staff that better represents our student body and the city of Los Angeles. Information about our school can be found at www.bwscampus.com. Please submit a letter of interest and a resume to:

Nick Thompson and Johnny Velasquez
Information Technology
100 S. Barrington Place
Los Angeles, CA 90049
techjobs@bwscampus.com