IT Support Technician

The IT Support Technician will provide front-line support to staff and students at both campuses of The Leo Baeck Day School. Superb communication and interpersonal skills combined with technical skills are critical to providing a “white-glove” level of support. Our user-first support mentality puts people first and the underlying technology second, so you will need to have a friendly personality and enjoy working directly with users.

We are seeking a self-starter who can find solutions to a broad array of challenges, work with a plethora of personalities, and support a multitude of technologies. You will often be the only IT presence on campus.

Reporting to and collaborating with the IT Manager, you will have a chance to learn, grow and lead.

Principal Responsibilities:

• Front-line help desk support, giving users the best possible experience
• Serve as Network Administrator, Database Administrator, Support Desk, and Trainer
• Manage a mixed network of primarily macOS, with some Windows clients.
• Configure and deploy workstations.
• Accurately record and track hardware assets for inventory management purposes.

Required Skillset:

• A good ability to learn and adapt quickly
• Highly self-motivated with the ability to perform independently.
• Analytical and problem-solving abilities with a keen attention to detail.
• Written and oral communication skills, including strong documentation skills and the ability to clearly communicate ideas in user-friendly language.

Bonus Points:

• Wireless infrastructure management
• Interactive whiteboards
• Google Apps for Education
• Mobile Device Management (MDM)
• IIS, MS SQL, ASP.NET
• Telephony

Preferred Qualifications:

• You should be technically strong in macOS and iOS software and hardware.
• Apple Certified Macintosh Technician (ACMT)

Interested candidates should send their resume with covering letter to humanresources@leobaeck.ca

The Leo Baeck Day School values a diverse workforce and encourages applications from all qualified candidates.

PLEASE NOTE: We thank you for your application. Due to the volume of applicants, only those being considered for interviews will be contacted.