IT Support Technician
Germantown Academy, located in Fort Washington, Pennsylvania, is seeking qualified, experienced candidates for the position of IT Support Technician, beginning August 2019. This is a full-time position.The Academy, founded in 1759, is a non-sectarian, coeducational, college preparatory school of more than 1,100 students in Grades PK-12, located in the northwest suburbs of Philadelphia on a campus of 126 acres. At Germantown Academy, we are committed to creating a learning environment that is as diverse as the broader, global world of which we are a part.We value this diversity because it makes us a stronger community, enriches our thinking and helps us to develop our collaborative spirit.
Candidates must exhibit an appreciation of, sensitivity to, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds. Qualified applicants will meet the following criteria:
Position Purpose:
The IT Support Technician's role is to provide Tier I support to end-users, maintain and support campus devices (e.g., workstations, laptops, tablets, printers, phones, etc.), and assist students and faculty with utilizing technology. The IT Support Technician will also troubleshoot, research, document, track, monitor, and resolve technical problems (in person, by telephone, or by e-mail) in a timely and accurate fashion.
Help Desk Support:
Hardware/Software Support:
Audio/Visual Support:
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Qualifications:
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Bachelor’s degree in a related field
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Two years of experience in the field or in a related area
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Ability to prioritize and schedule work duties in an efficient manner
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High level of integrity and confidentiality
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Strong diplomacy; ability to effectively interact with a broad spectrum of people
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Strong organizational skills and excellent verbal and written communication skills
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Demonstrated proficiency in Mac and PC configuration, maintenance and troubleshooting
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Basic understanding of DHCP, DNS, TCP/IP and internet connectivity
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Functional knowledge of the following: Windows XP, 7, 8, 10, Apple Hardware, MAC OS and iOS, Web Browsers I.E., Chrome, Firefox and Safari, Microsoft Office 365 and Google Suite
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Some physical work required such as moving hardware
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Must be able to lift 30 lbs.