IT Support Technician

Black Pine Circle School is a K–8 independent school in Berkeley, California. For over 45 years, we have created lifelong learners through an inquiry-based Socratic education that places equal emphasis on academics and the arts. Our Lower School (grades K–5) supports approximately 130 students, and our Upper School (grades 6–8) supports approximately 200 students.

Position Description:

The IT support technician will work directly with our IT Coordinator and report to the Director of Finance and Operations. A successful candidate will be able to support a diverse and creative community of students and staff of various technological skill levels, and communicate effectively with all constituents. This position is key to maintaining the productivity of users in a dynamic and collaborative school environment. The IT support technician will maintain and support devices (i.e. laptops, printers, tablets) and assist students and staff with utilizing technology. This position will also troubleshoot, research, document, track, monitor, and resolve technical problems in-person, virtually, by telephone or email in a timely manner.

Responsibilities:

• Responsible for initial prioritization, troubleshooting, resolution, escalation, and timely response to user requests and issues.

• Provide connectivity support for student and staff computers, tablets, mobile devices, phones, and software for use on campus.

• Provide classroom technology support, including but not limited to: computers, printers, projectors, document cameras.

• Troubleshoot and repair Macintosh OS, Windows, and chromebook computer hardware and software issues.

• Modify and deploy hardware as needed.

• Assist with password resets, new accounts, permissions, and general troubleshooting.

• Troubleshoot basic networking issues, escalating as needed.

• Set up computers and A/V equipment for events, occasionally providing after-hours event set up and support.

• Maintaining documentation.

• Receive and respond to incoming calls, work orders, messages and/or emails regarding user problems.

• Work with the IT Coordinator to spot trends, roll out proactive projects, and other duties as assigned.

Skills Needed:

• Technical knowledge of networks, computers, tablets, including Microsoft Windows, macOS, and iOS platforms.

• Ability to troubleshoot and/or repair macOS and Windows devices.

• Experience with Active Directory and FileMaker.

• Ability to maintain and troubleshoot network printers and copiers.

• Support in MS Office, Adobe Creative Suite, Google Suite for Education, with a strong familiarity with Google Meets.

• Ability to navigate and troubleshoot Zoom, Clever, Chrome OS, iOS, iPadOS.

• Experience with device MDM systems, VMWare, Seesaw, and Apple school manager highly desirable.

Qualifications and Requirements:

• Bachelor’s Degree required.

• A commitment to the mission and educational philosophy of the school.

• Ability to work collaboratively with staff, faculty, and families.

• Excellent organizational and time-management skills.

• Strong interpersonal skills and excellent verbal and written communication.

• Must be detail-oriented and possess a self-motivated curiosity.

• Demonstrated ability and willingness to learn quickly and independently.

• Minimum of two years of experience in IT support.

• The physical demands are as follows: the ability to lift 50 pounds, bending, stooping, crawling, reaching, and repetitive motions.

Working Environment: Sitting or standing for prolonged periods of time. Light to moderate lifting (up to 50 pounds). Reaching, stooping, pulling, pushing, bending, walking, writing, and keyboarding.

Hours and Compensation: This is a part-time position Monday through Thursday, 8:00 am to 1:00 pm. Compensation is commensurate with experience.

Black Pine Circle School is an Equal Opportunity Employer. We have an ongoing commitment to the creation of a workplace free of discrimination and harassment. We encourage applicants from all cultures, races, ethnicity, sex, religion, ancestry, sexual orientation, gender identity, national origin, age, physical or mental disability, pregnancy, military and veteran status, citizenship status, marital status, genetic information, height, weight, or any other status protected by federal, state, or local law. We are committed to a fair and equitable workplace where everyone is a respected and valued member of the team.

Contact: 

Liz Pulido
jobs@blackpinecircle.org