IT Support Technician

Summary:
• Install, configure, upgrade and maintain computer workstation hardware, software and peripheral equipment. Collaborate with computer users to identify and resolve hardware and software operational problems. Assist users/departments in researching solutions and implementing requests. Assist the Network and Client Services Officer with infrastructure and server projects.

Duties and Responsibilities:
• Install, configure, maintain and diagnose computers, laptops and any authorized peripherals including but not limited to printers, audio visual and wireless devices.
• Use approved tools and methodologies to image, copy and configure systems for deployment.
• Place warranty calls and replace parts as needed.
• Configure, monitor and support mobile devices including iPads and cell phones.
• Serve as Helpdesk backup, record trouble calls and do first line troubleshooting of system and network problems with users
• Research, test and evaluate potential new technology solutions
• Assist with system administration functions such as managing hardware and software inventory and licenses, software updates and workstation antivirus
• May assist in management and installation of servers and other infrastructure components including wireless networks
• Additional duties as assigned by the IT Director.

Knowledge and skills sought:
• Knowledge of a variety of widely used computer hardware and software components, printers and projection equipment and the ability to troubleshoot problems there with.
• Ability to set up and support Apple iPads and applications
• Thorough knowledge of Windows 7, 8.1 and 10 operating systems and Microsoft 2010 and 2016 Office Suites as well as familiarity with Microsoft Office 365
• Experience with Windows servers
• Knowledge of computer imaging with knowledge of Symantec Ghost a plus
• Ability to communicate effectively both orally and in writing including the skill to communicate technical concepts to non-technical users and to create detailed and thorough documentation
• Knowledge of current technological developments and trends
• Skill in research including finding solutions to current problems as well as identifying and evaluating new technology options
• Basic understanding of virtualization with knowledge of Microsoft Hyper V a plus

Job Requirements:
• Associate's degree or higher in Management Information Systems, Computer Information Technology or related field desirable. 3 years' experience in installing, configuring and maintaining computer workstation hardware, software and peripherals. Additional experience may substitute for degree.
• Experience in an educational environment desirable
• Ability to lift and carry 50 pounds, work in confined spaces and, on occasion, on a ladder.
• Ability to prioritize and multitask to meet deadlines.
• Good problem solving and interpersonal skills.
• Must be punctual and present a professional image.

Additional Information:
Benefits: Medical, dental, vision care, life insurance, disability, 403(b) with employer match, paid time off.

Please submit cover letter and resume via email to: ITposition@dominicancampus.org