IT Support Technologist

WHO WE ARE

Founded in 1911, Appleby College’s mission is to educate and enable young men and women to become leaders of character, major contributors to, and valued representatives of their local, national, and international communities.

Appleby inspires its 765 students from grades 7 to 12 to pursue their individual passions through an internationally recognized and innovative academic, athletic, and co-curricular programme that has been founded on the school’s six Pillars of Strength: Academically Vital, Technologically Empowered, Universally Diverse, Community Spirited, Actively Engaged and Globally Responsible.

Appleby’s model of educational excellence enables and encourages its students to learn and discover independently and collaboratively, both inside and outside of the classroom.

OUR TEAM

Appleby offers the prospect to be part of a high performing team that fosters an inclusive culture with opportunities to collaborate with other inspiring minds.  Working at Appleby means that you value diversity, have integrity, and are committed to learning and professional development.   We provide an outstanding educational experience to our students by having an exceptional team.  Appleby’s foundation for success is attracting and retaining employees who thrive in our dynamic culture that recognizes individual strengths and talents.  Breadth, excellence, innovation and caring – this is what defines the essence of the Appleby team.

WHAT WE WANT – THE ROLE

The IT Support Technologist provides front-line technical support and training to the Appleby College community. The essential accountabilities are:

• Respond to technical issues, perform troubleshooting through diagnostic techniques and implement appropriate solutions to maintain business continuity

• Document, track and report on incoming queries via ticketing system to ensure all issues are resolved or escalated in a timely manner

• Install, configure and maintain various applications, systems and equipment necessary for both academic and operational functions

• Conduct technical needs analysis, research available technologies and best practices and present business solutions that meet the needs of users, department and organization

• Conduct training for end-users i.e. one-to-one, small groups, and large faculty/class groups to further enhance technical skillset and develop awareness of available resources that can improve task efficiency and productivity

• Work individually and collaboratively with IT team and other internal partners in the planning and implementation of new technologies and processes that align with Appleby’s Vision and Mission

• Ensure IT policies and procedures regarding usage, security and standards are adhered to protect Appleby, staff, students and partners

• Provide occasional technical support for events and programs held on evenings and weekends

WHAT YOU NEED

• Post-secondary education specializing in a technology related field is required

• Experience using a call tracking or ticketing system is preferred

• Experience supporting end users with Microsoft and Apple operating systems and applications is preferred

• Knowledge of Desktop Imaging Solutions and MS InTune is preferred

WHAT WE HAVE

• Exciting, challenging and rewarding work opportunities

• An atmosphere that promotes and encourages exceptional Professional Development

• State-of-the-art facilities that motivate and engages employees

• Located on a 60-acre campus on the shores of Lake Ontario

• Active engagement in community involvement

• Competitive compensation package

HOW TO APPLY

If you are interested in joining our team; please connect with us by October 21, 2018.

Your application matters to us and we will review it carefully.  Only candidates selected for interviews will be contacted.

As a condition of employment, a criminal record check is required.

Appleby College website: www.appleby.on.ca

Appleby is committed to fostering an inclusive, equitable and accessible environment where everyone feels valued, respected and supported.  Accommodations are available for applicants with disabilities throughout the recruitment process. While all applicants are thanked for their interest, only those chosen for interviews will be contacted.  

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below.