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IT Systems Administrator

TVT Community Day School, CA
Job Level
Mid-level position
Post Date
04/03/2019
Job Category
Administrator / Manager (of network or database)
Sector
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Information Technology
  • Network / Systems
Link to Job Posting

The IT Systems Administrator serves, as a member of the Technology Department, is responsible for maintaining and supporting school wide support systems, including the school’s help desk system for requesting support.  This includes implemented processes to ensure data integrity, security, and reliability as well as troubleshooting technical issues, retrieving information from data shares, and providing prompt and friendly support to users.  The Systems Administrator will contribute to a strong team environment by exhibiting high work standards and contributing to ongoing initiatives.

Essential Job Functions:

  • Provide Tier III technical support for all faculty, staff, and lab computers, tablets, peripherals, mobile devices, phones, and software 

  • Manage and facilitate data integration for system migrations

  • Manage database application access and privileges

  • Provide connectivity support for all student computers, peripherals, mobile devices, phones, and software authorized for use on campus 

  • Develop and implement web services for academic needs

  • Analyze, create, run and/or modify a variety of reports and queries

  • Conduct audit processes and control data integrity across all databases, including the development of measures to ensure integrity 

  • Manage 3rd party software and peripherals such as web filters, Office 365, Exchange 365, backup & VEAM, VMWare, monitoring, APC power backups, room alerts and other items

  • Ensure all 3rd party applications are  accurate, synced and updated regularly with the schools primary database(s) (Blackbaud/ON Whipplehill products)

  • Provide data oriented support and training on systems, procedures, best practices, reporting and data analysis to all departments and end users

  • Ability to work with individuals with a range of technological expertise in a courteous and                                                  professional manner

  • Supervise the help desk team and manage networking vendors to enforce customer service procedures.

  • Maintain system documentation

  • Other projects/tasks assigned by Director of Technology.

Qualifications

Preferred Qualifications, Skills, and Physical Demands:

Qualifications:

  • Bachelor’s Degree in information technology or related field

  • Technical knowledge of networks and computers, including Microsoft Windows 10, Server 2016, Mac OS X and iOS platforms 

  • VMware, Storage Area Networking, Office 365, Disaster Recovery, and Networking (DNS, DHCP, etc.) knowledge is a must 

  • Desktop support experience with outstanding customer service skills

Skills:

  • Strong analytical,  organizational, and project-management skills

  • Excellent attention to detail

  • Knowledge of relational database management systems, object oriented database management systems, and XML database management systems, Microsoft SQL

  • Fluency in data management reporting tools

  • Strong leadership and interpersonal skills

  • Proactive, positive team player

  • Motivation to learn new technologies and seek continued learning through professional development

  • Demonstrated ability to synthesize complex material and translate that information to end users with solid technical teaching

  • A friendly, open demeanor and genuine enthusiasm for user support and training