IT Systems Support Administrator

Collegiate School is a K-12 boys school of 630 students located on the Upper West Side of Manhattan. Founded in 1628, it is particularly known for the strength of its academic programs and community, and for the loyalty of its students and alumni.  Collegiate faculty and staff share the values of collaboration, respect, and diversity in helping students develop into independent adults and responsible leaders.

Position Overview

The IT Systems Support Administrator plays a critical role in supporting the school’s academic and administrative activities by administering and maintaining a range of systems and providing excellent technical support service to students, faculty, and staff.

Primary Responsibilities

• Respond to and resolve service requests in person, by telephone, and via help desk.

• Effectively prioritize and escalate service requests to minimize end-user interruption.

• Install, configure, maintain, and troubleshoot various hardware and software systems: Computing, Telecommunications, Audio/Visual, Printing and others.

• Maintain timely and accurate records in help desk ticketing system.

• Author knowledge-base articles and other end-user documentation.

• Provide one-on-one training on end-user devices, software, and audio/visual equipment.

• Manage user accounts and access for Active Directory/Exchange/Skype for Business, Office 365, Google Apps, OneLogin and the Collegiate wireless network.

• Configure and manage end-user devices using JAMF, GSuite, SCCM and/or other management platforms.

• Maintain timely and accurate inventory records for all technology hardware, software, and consumables.

• Coordinate audio/visual setup for special events (sometimes outside normal working hours).

• Other projects/tasks assigned by the Director of Technology.

Physical Requirements

• Frequently lift up to 30 lbs. of computer, network, and AV equipment.

• Crawl under or around furniture, climb ladders, and reach to install and repair computer, network, and audio/visual equipment.

Qualifications

• Bachelor or Associate degree from accredited college or university in Computer Science, Information Technology/Systems, or similar program desired. Equivalent combination of technical education, certifications and experience may be substituted.

• 3+ years of helpdesk or technical support experience directly involved in the installation, configuration, maintenance, and troubleshooting of computing and audio/visual systems.

• Admin-level knowledge of Windows, macOS, iOS, and ChromeOS.

• Demonstrated ability to adapt easily and quickly comprehend complex systems.

• Proven attention to detail, excellent organizational skills and ability to self-direct and prioritize in a dynamic, fast-paced environment.

• Excellent written and verbal communications skills.  Ability to interact with all people professionally, listen, empathize, and maintain a friendly demeanor in all situations.

Benefits

Collegiate School offers excellent benefits, including generous vacation leave, full individual medical and dental coverage, professional development opportunities, and lunch!