IT Technician II

About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person-students, staff members, faculty members, and campus visitors-feels valued. The work of each ECC employee is central to the college's mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

Must be willing to work a flexible schedule to meet the needs of the department.

Rate of Pay:

$41,662

FLSA Status:

Non-Exempt

Grant Funded:

No

Job Summary:

An employee in this classification performs work of moderate difficulty by providing technical support to users of college hardware and software. Work is distinguished by the ability to plan, implement and maintain departmental standards. To apply specialized knowledge of hardware and software concepts in order to recommend, test and maintain solutions for varying configurations General supervision is received by the assigned manager.

Required Knowledge, Skills & Abilities:

1. Associates degree in computer science and four years of experience integrating, troubleshooting and repairing all manner of Windows and Apple based hardware and software; or equivalent combination of education, training and experience.

2. Considerable knowledge of computer hardware, software and network best practices.

3. Considerable knowledge of A/V systems, automation and control systems used in presentations.

4. Considerable skill integrating and administering hardware/software using various systems management platforms such as Microsoft SCCM, Jamf Pro, and Google Admin Console.

5. Good knowledge of programming concepts necessary for system automation using various scripting languages.

6. Considerable skill in organizing work to meet established deadlines while maintaining attention to detail.

7. Considerable skill in providing exemplary customer service

8. Considerable skill in verbal and written communications.

9. Working skill in professional interactions to be applied to a variety of individuals with differing education, ethnic and socio-economic backgrounds.

10. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Desired Knowledge, Skills & Abilities:

Essential Duties:

• Assigned projects and tasks including but not limited to initial planning, deployment and verification phase. Research and test new technologies, services, and software. Assignments have a wide variance in scope.

• Provide technical expertise and serve as departmental resource in the areas of software and hardware (Windows and Mac OS), AV and helpdesk services to all users of college-owned technology in ECC's networked environment. Utilize tools such as Microsoft SCCM, remote server administration tools, etc. Adapt as needed to support all ECC campuses.

• Deploy computers and devices to all ECC environments. Install, configure, and maintain operating systems and software. Develops and implements desktop standards.

• Responsible for the advanced in-house diagnosis and repair of the many automation and control systems used by presenters throughout college

• Recommend, test, deploy, and maintain software

• Respond promptly to escalated helpdesk requests by troubleshooting and completing repairs. Document responses and solutions in the helpdesk system.

• Consults, demonstrates and instruct end-users with the use of college owned technology. Recommends and helps develop solutions to their technical needs. Coordinates the implementation of these solutions with internal and external departments.

• Assist with inventory processes

• Provide back up support within Technology Services as qualified and able to do so. Mentor and provide support to co-workers as necessary. Deliver, set up and test equipment for special events. Assist with inventory processes to ensure accuracy and accountability as devices are installed or removed. maintains required training, licensure and/or certification

• Maintains confidentiality of privileged information and adheres to applicable privacy laws

• Demonstrates sensitivity, understanding and respect of diverse populations within the workplace

• Maintains an understanding of the work of colleagues to effectively provide back-up and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work

• Adheres to department guidelines for attendance and punctuality;

• Perform other job-related duties as assigned.

Other Duties:

• Performs other duties as assigned which pertain to the job description.

• Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Physical Demands:

Light (up to 25 lbs occasionally or 10 lbs frequently)

Visual Acuity:

Close visual acuity (e.g. computer, assembly)

Work Environment:

Moderate noise

Environmental Conditions:

Typical office or administrative

Current SSECCA Union Member Information:

The initial posting date for this position is XX/XX/XXXX. Elgin Community College Support Staff Association (SSECCA) members that apply by XX/XX/XXXX and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement:

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College's EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.