ITC Manager

e are looking for a suitably qualified person to fulfill the above position at the College as soon as possible.

Scope of Duties include but not limited to:

• Develop annual technology goals and detailed plans for goal accomplishment Maintain a thorough knowledge of the organisation and adhere to all organisational standards
• Staff Leadership and Management including staff appraisals, disciplining, pay reviews and career development and training
• Manage department performance and objectives
• Provide direction, guidance and support to the department to ensure alignment with the company’s overall strategy
• Budget Management i.e. Set, implement and manage operational budget for the division
• Research and development as well as planning.
• Managed cost and operational efficiency on all support practices
• Provided reports and budget forecast to senior management.
• Managed research and development team and implemented latest technology and procedures
• Needs assessment analysis.

Software Management:

• Manage and maintain Microsoft Windows applications and systems.
• Manage and maintain software licenses and repository

Network Management:

• Manage the acquisition, installation and maintenance of the organisation’s local area network hardware/software.
• Manage network operations to include: troubleshooting connectivity problems, installing and maintaining routers, adding/terminating users, assigning rights and access, re-setting passwords; establishing e-mail addresses, assessing and reporting operational status, performing backups and restores.

Service Agreements and Contracts:

• Ensure technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, and service contracts related to technology operations and/or technology services are evaluated, updated and processed.
• Ensure compliance with all software licensing agreements. Manage and safeguard software media and associated licenses. Track software versions. Maintain centralised software use log.

Policies and Procedures:

• As needed and appropriate but no less than annually, provide written technology policy guidance to managers, supervisors, staff and consumers/participants.
• Develop and maintain technology policies, standards and procedures manual; develop and maintain related technology checklists.
• Security – IT Policies and Procedures, Password Policies, Asset and Inventory Control.

Inventory Management:

• Manage and Maintain Asset register / Inventory.

Web:

• Managed the Design and maintenance of web-based applications including websites and intranets from the infrastructural perspective.

IT Technical Maintenance:

• Perform routine preventive maintenance on hardware and software.
• Present and implement technological alternatives to streamline functions and improve productivity.
• Responsible for troubleshooting workstations, networks, software applications, phones, copiers and other technologies.
• Manage technology inventory to include procurement and disposal.
• Active Directory Exposure – Install, Configured Maintained Domains, using windows 2012 server – both standard and Enterprise Environment, this includes scripting, Group policy management, FSRM, WSUS, etc.
• Exchange Exposure – Install, Configured and maintained Exchange Server 2010, 2013 and 2016.
• Create and maintain LAN/WAN layouts.
• Identify and recommended changes to best serve the processes and systems supporting the business.
• Improved departmental processes, and assign priorities in response to strategic business objectives.
• Basic Linux server administration and support.
• Wireless- Procure- install and configure and maintain enterprise wireless system.
• Maintain and manage Opticon IP telephone system.
• Firewall – Hands on administration of Fortigate Firewall.
• Managed vendors and their service delivery including implementation and review of SLA agreements.
• Responsible for general QOS on the IT Infrastructure.
• Kaspersky Enterprise AV management.
• Virtualization Rollout – Hyper V.
• Manage Audio Visual requests and stock.
• Helpdesk management – turnaround time, trend analysis and root cause detection.
• DRP solution – maintain , manage and test.
• Backup Solution – local and offsite – Maintain and test.

Educational Requirements:

• Degree ( Science / IT related).
• Certifications.
• Networking.
• Microsoft (Mcse 2012) or MCSE Private Cloud.
• ITIL.
• Telephony (IP).

Work Experience:

• 5 years or more at a Senior Technical level.
• 5 years or more at a Management level.

Interested candidates please apply in writing to Val Dixon by Wednesday 1 February 2017.