IT/Tech Field Technician

Job Description

Our Commitment
Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability. Diverse perspectives, talents, and identities are vital to accomplishing our mission and living our core values.

Who we are
Transportation Services is an empowered team of professionals dedicated to providing efficient, dynamic and innovative fleet, parking and transit services to the community. We support the teaching, research and public service mission of Texas A&M University, with focus on customer service and communication.
For more information about us, visit our website: http://transport.tamu.edu

What we want
Transportation Services is committed to providing courteous, responsive, quality service to our customers by fostering a respectful, positive, and welcoming environment for all. We are looking for an individual who will represent the department to internal and external customers by actively supporting diversity; maintaining 100% on time compliance with all university required training for all employees; approving time worked and requesting appropriate leave in a timely manner; reading and responding to e-mail; reviewing/reading information listed on the department intranet; performing assigned tasks in a safe manner and utilizing personal protective items/equipment as appropriate or instructed by supervisor or department; reporting unsafe actions or conditions to supervisor immediately and supporting and following unit/department safety guidelines, practices and policies.

The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability (IDEA) as stated above. If the description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What you need to know
This position routinely works in the field collaborating with departments and external vendors to evaluate, install, configure and maintain software and hardware related to parking, access, revenue control and video surveillance systems software and equipment. This position requires a lot of hands on field work done outside of an office environment. There will be times where the employee will be required to work outside in heat/cold elements. You will be provided with a state vehicle to travel across campus. This position is considered essential when the University declares an emergency which requires work some nights, holidays, and weekends in addition to a week of on call duty rotation.

Required Education and Experience:

• Bachelors degree or equivalent combination of education and experience

• Three years of experience in systems administration, service delivery, or hardware/software installation and maintenance

Required Knowledge, Skills and Abilities:

• Working knowledge of computer networks (design,installing, configuring, maintaining) and troubleshooting tools (ping, traceroute, etc.), serial communications (RS232, and RS 422)

• Working knowledge of personal computer workstations and servers (specifying, installing, configuring, maintaining)

• Ability to identify faulty electronic components/modules through instrument measurements or process of elimination

• Fluent in the use of common office productivity tools (Microsoft Office suite of products)

• Requires ability to multi-task and work cooperatively with others

• TCP/IP, SQL, Relational Database, Networking hardware

• Must be able to work in a collaborative team environment

• Must have strong interpersonal skills

• Ability to communicate clearly and concisely in the English language both verbally and in writing

• Must be self-directed and capable of independent action and judgment

• Must be able to function well in an environment with limited direct supervision, frequent interaction with internal and external customers and voluntary oversight by those not in the process loop

Required Licenses and Certifications:

• Valid driver license. Must be able to obtain State of Texas class "C" vehicle driver license within 30 days of employment

Preferred Education and Experience:

• Advanced corporate or military programs related to computer networking

• Five years of experience in the use, maintenance, troubleshooting, and repair of parking control, access control, revenue control, and/or surveillance systems equipment, personal computer workstations/servers and computer networking

Preferred Knowledge, Skills, and Abilities:

• Ability to express/explain technical concepts and issues such that a person with no knowledge of the subject may grasp the idea/problem/solution

Preferred Licenses and Certifications:

• Industry-recognized certification in network hardware and/or operating systems (e.g. Cisco, Microsoft, etc.)

Salary Range: $42,511-$49,712

Responsibilities:

• Resolves hardware and software problems with vendor technical support

• Repairs hardware problems. Installs, configures and maintains both critical and non-critical software and hardware

• Prepares specifications for purchases of hardware and software upgrades

• Assists with production control, disaster recovery, networking, computer operations, or other operating systems

• Develops and maintains documentation on existing systems

• May direct the efforts of one or more individuals

• Provides technical oversight and training for conducting research of problems and the formulation of recommended solutions for customers

• Serves as a resource for internal and external customers

• Answers questions and provides technical assistance and/or training to application users

• Produce reports and summaries for management and/or users including status reports, problem reports, progress summaries, and system utilization reports

• Works as a team member with other IT staff and cross trains in other systems within the unit

• Provides technical oversight of computing systems testing and applications

• Troubleshoots routine network problems

• Provides support for infrastructure connection in emergencies or changing environments

• Resolves performance problems and recovers from system outages

• Assists with planning, organizing and controlling the activities related to database systems in multi-platform environments

• Evaluates software products and programming tools to determine their applicability to a specific database system and/or project

• Transportation Services is committed to providing courteous, responsive, quality service to our customers by fostering a respectful, positive, and welcoming environment for all. Employees are responsible for the following: representing the department to internal and external customers by actively supporting diversity; maintaining 100% on time compliance with all university required training for all employees; approving time worked and requesting appropriate leave in a timely manner; reading and responding to e-mail; reviewing/reading information listed on the department intranet; performing assigned tasks in a safe manner and utilizing personal protective items/equipment as appropriate or instructed by supervisor or department; reporting unsafe actions or conditions to supervisor immediately and supporting and following unit/department safety guidelines, practices and policies. Persons in this position will be required to drive state vehicle to travel to various parts of campus and are considered essential when the University declares an emergency, campus closure, class cancellations, etc.

• Perform other duties as assigned

Instructions to Applicants: Applications received by Texas A&M University and TAMHSC, must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.