Legal Technology Support Specialist II

The George Washington University (GW) is seeking an experienced Legal Technology Support Specialist II (LTSS) to join its Office of the Senior Vice President and General Counsel (OGC) part time.  OGC provides quality legal services, including strategic and legal policy advice on a broad range of issues that confront a large urban private research university. The LTSS will liaise between OGC and GW IT/ISCS departments. This position will report to the Special Assistant and Business Operations Manager.

Responsibilities include:
Setup, troubleshoot and maintain network computer systems, laptops, desktops, printers, mobile devices, headsets and other peripherals in working order. Repair or coordinate repairs with vendors and IT tech support, if necessary. Purchase hardware, computer supplies, and maintain inventory of storage media containing electronically stored information (ESI).

Access and recommend project improvements on technology use and optimal computer use practices to increase office productivity, decrease costs, reduce errors or improve compliance. Key planned projects include the assessment of the possible need for an eDiscovery review platform; assessment of optimal digital storage platform and reorganization of current platform (NetDocs); and maintenance and enhancement of records database using Access 2016.

Research new technologies to keep up with legal technology industry news and developments.

Propose and administer internal Information Technology policies and procedures.

Assist attorneys in accessing and managing ESI, including identifying search keywords, completing request forms for GW IT, and maintaining chain of custody of data secured. Refine and help manage the eDiscovery process.

Represent the interests and needs of OGC on IT issues when coordinating with other GW groups, departments, local support providers (LSP), and vendors (legal and court applications, Dell, Ricoh, Xerox, and document archive providers).

Conduct group and individual training on NetDocs, Microsoft Office, Sharepoint, and Google Docs. Create and maintain training guides and prepare PowerPoint presentations. Update content on the OGC website, and maintain online document management platform, NetDocs.

Performs other work related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Project management experience.

Effective communicator with experience training individuals with a range of IT literacy levels.

User support experience, working in litigation support, eDiscovery, or either in a tier one (helpdesk) or tier two (desktop support) capacity, or related area is preferred.

Experience using Guidance products (Encase Forensic, EnCase Endpoint Investigator, EnCase eDiscovery, Tableau Software) preferred.

Demonstrated ability to quickly understand, learn, and adapt to a complex, broad IT environment. Highly literate in the use of basic computer hardware, operating systems, and software.

Commitment to customer service, including being a team player who is proactive, organized, and detail oriented.

Strong written and oral communications skills.

Desire to learn new technologies and systems with and without organized training.

Positive attitude of cooperation and helpfulness.

A motivated self-starter who sees knowledge gaps as a growth opportunity.

Respond to emails and phone calls off-hours as necessary.

Employer will not sponsor for employment Visa status

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.