Level 1 Technology Assistant

DEFINITION:

 
Perform entry to intermediate-level duties under direct supervision; two to four years directly related experience in computer hardware, software evaluation and selection, systems design, programming, implementation; and end user support and instruction.

 
EXAMPLES OF DUTIES INCLUDE:

 
Technology duties include assisting in setup of computers and computer related hardware (occasional lifting of heavy PC equipment for setup and relocation); troubleshooting computer related issues; desktop administration and configuration; assist in monitoring networked personal computers running Microsoft and Linux software to ensure connectivity and functionality; assist in loading of new/routine software; assist in maintaining documentation of servers and PC systems; assist in support of networked phone system; perform tasks related to scheduled service requests; provide basic training to end-users in the use of standard systems; maintain log of steps taken to resolve problem or to complete task, problems encountered, current status, etc.; assist in web page development and maintenance; and perform other duties as required.

 
COMPETENCIES:

 
 
Professionalism – Good technical skills; demonstrate ability to apply good judgment in the contact of assignment given.
 
Communication – Good communication (verbal and written) skills, including the ability to explain and present technical information; effectively train/advise users on information technology issues; prepare written documentation in a clear and concise style.
 
General knowledge - Knowledge of English usage, spelling, grammar and punctuation and type at a rate of speed of not less than 45 words per minute;
 
Technical Awareness – Good technical knowledge of hardware and software of information technology infrastructure, servers, workstations, desktop PCs, and peripherals;
 
Educational Focus - A strong focus on improving technology to support education;
 
Teamwork – Good interpersonal skills and ability to establish and maintain effective working relations;
 
Planning & Organization – Ability to plan own work, to work effectively under stress, and to prioritize and juggle multiple tasks within tight deadlines in accordance with District quality standards
 
Client Orientation – Good client service skills; ability to see things from clients’ point of view;  ability to meet timeline for service delivery and keep clients informed at all times.
 
 
 

 
DESIRABLE QUALIFICATIONS:

 
Knowledge of:

 
 
PC Computer systems (Hardware)
 
Microsoft software products
 
Basics of LAN/WAN networks
 
Type 45 WPM
 
 
 

 
Physical Requirements

 
 
Dexterity of hands and fingers to operate a computer keyboard; seeing to view monitors; hearing and speaking to exchange information and make presentations; lifting objects up to 60 pounds or carrying any object weighing over 25lbs; sitting or standing for extended periods of time.
 
 
 

 
Training and Experience:

 
 
Any combination of training and experience which would provide the required knowledge and abilities is qualifying.  A typical way to obtain this knowledge and these abilities would be:  Two years of hands-on experience with technology hardware and software troubleshooting or two years of vocational training in such areas.
 
 
 
Driving a vehicle to conduct work.