Library IT Operations Manager

Reporting to the Director of Library IT and Digital Services, the Library IT Operations Manager supervises a team of operations and devops engineers who are responsible for managing the Library’s IT infrastructure, and interfaces with the campus Office of Information Technology and Office of Audit and Compliance to ensure that the Library is in alignment with emerging and locally established best practices.

Responsibilities

• Manage a team of four operations and devops engineers who are responsible for managing the Library’s technology infrastructure, which includes approximately 50 physical servers, an ESXI virtual environment, which hosts approximately 150 VMs at any time; 1.5 petabytes of storage, load balancers, database clusters, and firewalls. The installed base of hardware features a variety of major vendors, and supported operating systems include various versions of Ubuntu and CentOS Linux and Microsoft Windows.

• Oversee the deployment of new clients and servers, using automated provisioning tools and specialized desktop machine images.

• Manage ongoing support for mission-critical production systems, including the coordination of off-hours support for critical library services, including shared support for networked printers and scanner.

• Maintain SLAs with IT stakeholders, and share maintenance of Library’s IT Service Catalog.

• Set and maintain issue and change ticket workflows and policies, utilizing ServiceNow.

• Collaborate with other teams in the IT group to help ensure that all teams can capitalize on each other’s expertise and improvements.

• Help Develop systems administration procedures and backup policies for all Library data, following digital preservation best-practices.

• Serve as the Library’s primary contact with the University’s Chief Information Security Officer.

• Plan and prioritize new systems implementations; Evaluate and recommend new platforms and technologies that will enhance the Library infrastructure for the best delivery of Library information services and applications.

• Participate in planning and projecting budgets for acquiring hardware and software.

Princeton University Library, one of the world's leading research libraries, has a dedicated, knowledgeable staff of 300 in a large central library, 9 specialized branches & 3 storage facilities. PUL supports a diverse community of 5200 undergrads, 2700 graduates, 1200 faculty, and many visiting scholars. Holdings include more than 7 million printed volumes, 5 million manuscripts, 2 million non-print items, and extensive collections of digital text, data & images. Further info: http://library.princeton.edu/.

Qualifications

Required qualifications and experience:

• Bachelor's degree in Computer Science and/or equivalent experience

• 5+ years experience in IT operations; 2+ years of management experience

• Ability to communicate effectively with management and colleagues with varying amounts of technical expertise

• Willingness to accept and act upon constructive feedback

• Experience with an automated provisioning and deployment tools such as Chef, Puppet, Ansible

• Demonstrated use of physical datacenters with both physical and virtual hosts particularly VMWare

• Understanding of the tools at the disposal of an Operations Engineer including  monitoring and logging, and knowledge of the time and place to use each one

• Ability to communicate clearly, both verbally and in written documentation

• Pragmatic problem solving abilities dealing with complex systems

• Ability to implement and maintain scripts related to systems management, e.g. in Bash, Ruby, or Python; comfortable maintaining configuration files in YAML, JSON, and other markup formats

Desirable experience:

• Work experience in an academic library or other cultural heritage institution

• Experience with Hashicorp tools / Infrastructure as code

• Hosted/Cloud migrations: experience restructuring features in applications and migrating to AWS

• Ubuntu Linux systems administration

• Experience with Load Balancing  or other Application Delivery Tools like relayd, BigIP 

• Knowledge of the Windows Server environments (Windows Server, IIS, Active Directory)

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW 

Salary Grade

AIT, 040

Standard Weekly Hours

36.25

Eligible for Overtime

No

Benefits Eligible

Yes

Essential Services Personnel (see policy for detail)

No

Physical Capacity Exam Required

No

Valid Driver’s License Required

No